Branch Manager II

Community State Bank•Fort Wayne, IN

8d•Onsite

About The Position

Community State Bank is seeking an experienced, Full-Time Branch Manager II to lead our new Fort Wayne, Indiana branch. Prior Retail branch/sales management experience is required, as stated below, including experience with consumer lending, community involvement, and successful branch growth through building relationships and making outside sales calls. Candidates must be available to work between the hours of 8am-5:30pm Monday through Friday and rotating Saturdays from 8am to Noon. CSB offers a competitive compensation and benefits package and a positive and rewarding team-oriented environment. Apply today and see why CSB is a great place to work!

Requirements

A high school diploma or equivalent required.
A minimum of four to five (4-5) years of Retail Branch Management experience normally required.
Customer service, cash handling, bank sales, and supervisory experience required.
Professional verbal and written communication skills.
Ability to type at least 40 wpm.
Proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook.
Fluent communication in the English language.
Ability to travel between Bank and client locations as needed.

Nice To Haves

College degree preferred.
Fiserv core system experience preferred but not required.

Responsibilities

Overseeing branch operations and growth.
Providing exceptional client service and financial solutions.
Assisting with training and mentoring of other Branch Managers and Retail staff.
Providing clear leadership, guidance, and expectations to branch staff.
Working closely with management and other departments.
Providing necessary training to Retail staff to facilitate career growth.
Coaching team members on proper client service and sales standards.
Interviewing, recruiting, hiring, evaluating, rewarding, retaining, and coaching direct reports.
Guiding team through changes in processes, procedures, and staffing.
Conducting and documenting regular one-on-one and team meetings.
Assigning duties and monitoring quality of work.
Maintaining a positive work environment.
Partnering with the Client Service Manager to manage the workflow of the branch.
Taking necessary steps to improve employee engagement and satisfaction.
Practicing an exceptional standard of client service/hospitality.
Creating an observably positive experience for clients.
Making in-person client visits to increase relationships and gain new business.
Maintaining a strong, visible presence in the community.
Ensuring branch staffing is sufficient to allow up to 50% of your time to be focused on outside calling and business development.
Working with teammates to create a collaborative environment.
Managing and adhering to branch budget.
Adhering to schedule (timeliness).
Maintaining a positive attitude of helping other team members.
Maintaining awareness of what is required to achieve and maintain profitability for the bank.
Asking questions to balance the risk to the bank with meeting customer needs.
Assisting clients with debit and ATM card inquiries.
Managing the vault, including maintaining proper cash levels, buying and selling cash as needed, performing vault audits, and processing vault transactions.
Balancing and filling ATMs, auditing ATM per bank policy, and maintaining proper ATM cash levels.
Assisting branch staff with questions and training.
Performing all account maintenance.
Processing account holds, stop payments, indemnity agreements, and wires.
Opening deposit accounts.
Processing credit card and consumer loan applications.
Providing financial consultations to clients.
Ensuring that CSMs have performed regular branch audits.
Providing reasonable overrides, approvals, and policy exceptions.
Performing all client service transactions when needed during extreme staffing shortages.
Learning and complying with all applicable banking regulations and related procedures.