Branch Manager II (Bilingual)

World Finance•Leon Valley, TX

12h•Onsite

About The Position

World Finance is seeking an energetic Branch Manager to guide customers on their financial journey. The Branch Manager will manage a branch effectively and efficiently to maximize projected profit and growth objectives through good customer service, good lending skills, effective collection activity, and the training of branch personnel. They provide on-site management responsibilities and ensure team members perform their job duties in a satisfactory manner in compliance with all applicable laws and regulations. This is a people-focused role where the Branch Manager will lead and support a team dedicated to helping customers reach their financial goals. The ideal candidate is a confident communicator and an optimistic forward-thinker, who will serve as a source of direction, motivation, and knowledge for their team members.

Requirements

High school diploma
Must be able to demonstrate a high degree of self-confidence, job knowledge, communications skills, and organizational skills.
Must have strong interpersonal skills.
Some knowledge of Spreadsheet software and Word Processing software.
Must be able to understand, handle, and produce loan documents.
Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank.
Must possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned duties.
Ability to perform computer work, handle documents, and communicate information effectively.
Professionalism, adaptability, collaboration, and multitasking.
Must communicate clearly and professionally in person, by phone, and electronically.
Regular in-person attendance during scheduled work hours is essential.

Nice To Haves

Some college preferred
Must be licensed or have the ability to obtain licensing to sell insurance products
2 or more years of experience in managing a branch or equivalent experience preferred

Responsibilities

Manage a branch effectively and efficiently to maximize projected profit and growth objectives.
Provide on-site management responsibilities and ensure team members perform their job duties satisfactorily and in compliance with all applicable laws and regulations.
Exercise judgment and discretion in making decisions affecting team members and branch performance, and keep the District Manager informed of branch performance.
Maintain consistent growth in accounts through obtaining new borrowers and retaining existing borrowers.
Promote Tax preparation and other financial products to current and future customers.
Maintain consistent growth in tax preparation customers.
Create and maintain branch solvency through asset control, proper credit extension, and follow-up on past due accounts.
Oversee the budget and operating expenses of the branch.
Assist in leasing and asset management decisions regarding the branch location.
Approve and close all new loans, increases, and delinquent renewals, and assist team members as necessary.
Maintain internal audits to satisfactory or better.
Ensure adherence to all policies, guidelines, and rules outlined in the Operations Manual and Team Member Handbook, and ensure team members do the same.
Ensure a safe and secure branch environment by enforcing safety, emergency, and security procedures, maintaining cash controls, addressing risks, and promptly reporting incidents.
Supervise and provide leadership to direct reports, ensuring performance aligns with branch goals and company standards.
Assign responsibilities and duties to team members and examine their work for accuracy and timeliness.
Oversee human resource functions within the branch, including hiring, separations, employee relations, disciplinary actions, and performance management counseling.
Partner with Human Resources to ensure consistency and compliance with laws, regulations, and internal policies.
Set a positive and professional tone for the branch culture, ensuring excellent customer service.
Take ownership of presenting a good company image to the community.
Ensure all branch team members are dressed professionally and the office is neat and clean.
Handle escalated customer concerns or complaints in a timely and professional manner.
Train team members and develop their skills and abilities for future growth and understanding of company policies, branch operations, procedures, and consumer finance laws.
Provide leadership to motivate team members and create and maintain high branch production by achieving company goals.
Establish a daily operational routine to provide direction to the branch team on tasks and expectations.
Ensure team members adhere to working hours, breaks, and accurate time recording, and that time off does not interfere with customer needs.
Provide feedback to team members and contribute to team member evaluations.