Branch Manager I - Denver Downtown, CO

SouthState Bank•Denver, CO

3d•Onsite

About The Position

The Branch Manager I is responsible for leading and coaching the branch team, overseeing the administration and coordination of sales and service activities. This role is accountable for maximizing revenue, profitability, sales, and customer satisfaction, while minimizing operational losses and ensuring compliance with operational and security procedures. The Branch Manager also focuses on deepening existing customer relationships and minimizing customer attrition. Additionally, they support promotional campaigns and product initiatives within their assigned branch.

Requirements

High School Diploma, BA Degree and/or 2 years in Banking.
Minimum of 2 years’ experience or more of prior banking which may include lending experience, previous management/supervisory experience, strong organizational skills, proven leadership experience, strong PC skills, ability to analyze and solve problems.
Unquestionable ethics, integrity, and values.
High level of energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills.
Highly professional with strong interpersonal skills.
Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative.

Nice To Haves

Obtain your SSB Lender Credentials
Banker Foundations
All assigned Regulatory Compliance training
Acknowledgement of all policies through DocuSign as assigned
Additional training may be required dependent upon experience

Responsibilities

Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
Develops branch projections and expectations in strategic planning to include sales goals.
Provides leadership by setting an example for the staff.
Personifies good customer relations and effective selling and cross-selling.
Supervises staff members in their daily performance of assigned tasks, impacting personnel decisions.
Assists each staff member in setting goals, explaining expectations, and coaching for success.
Directs the hiring, training, and retraining of branch staff members, including operations, product knowledge, customer relations, and sales.
Conducts regular meetings with staff to discuss sales, campaigns, products, services, policies, procedures, and regulations.
Responsible for the branch’s security procedures and understanding the functions of security devices.
Understands and complies with branch audit procedures.
Serves customers quickly, accurately, efficiently, and confidentially.
Makes appropriate recommendations based on customer information.
Shows appreciation for customer’s time and business.
Processes all loan applications (within lending authority) and paperwork.
Assists in collections of delinquent loans.
Manages loan and deposit exceptions.
Opens new deposit accounts and understands the financial services offered by the bank.
Handles other services such as stop payments, wire transfers, and other maintenance functions.
Resolves customer problems and complaints with courtesy and discretion.
Actively participates in business development activities within the community.
Explains bank objectives, policies, and programs to employees and directs their implementation.
Monitors branch resources and assets and submits requests as necessary.
Ensures compliance to all banking regulations including Regulation CC and Bank Secrecy Act.
Maintains a strong understanding of customer facing technology and can enroll customers in self-service options.
Accepts other duties as assigned.