Branch Manager I

Bank of Tennessee

About The Position

As a Branch Manager I, you are accountable for the day-to-day management of all aspects of the branch to ensure delivery of an outstanding customer experience. The Branch Manager I is responsible for developing staff to maintain and carry through the day-to-day transactional duties of the branch. While focusing on meeting branch goals, the Branch Manager I is responsible for developing new customer relationships and expanding existing customer relationships through structured outbound contact. Outbound contact consists of some external customer appointments while mostly interacting with customers via phone or face-to-face in the branch. This role also includes identifying opportunities for the overall branch to refer to other bank departments, including Commercial, Investments, Treasury Management, and Mortgage. As a representative of the Bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and the community and requires a high level of community involvement.

Requirements

High school diploma or equivalent required
Five years of customer service, cash handling, banking, or retail experience preferred

Nice To Haves

Prior experience managing people preferred

Responsibilities

Manage all day-to-day operations of assigned branch, including the following tasks:
Management of all staff assigned to branch
Management of branch operations (including transactional, new accounts, consumer lending and business banking support)
Customer service standards
Adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTR
Effectively manage staffing, assuring the branch is properly staffed at all times, employees take required lunches, and receive minimal overtime
Open and/or close branch each day, unless otherwise scheduled
Timely communicate and implement any changes in branch operations with all employees of the branch
Overall management an assigned portfolio
Oversee the training of new or existing Universal Tellers assigned to the branch, assuring the completion of any training plans or modules
Evaluate and measure performance of each Universal Teller annually and/or more frequently as defined by management
Regularly update Retail Regional Manager on any employee issues, customer issues, and/or operational changes
Successful completion of all training programs required for the Branch Manager I position including Universal Teller, Consumer Lending, Business Banking support, customer service standards, procedures, and systems training
Possess superior knowledge of bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needs
Effectively and efficiently assist all customers with any banking need, including transactions, account opening, consumer loans, business banking
Identify opportunities to refer customers to other areas of the bank, including Commercial, Mortgage, and Investment divisions as appropriate
Continuously identify/execute any cross-selling opportunities for the customer
Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the bank
Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
Enhance customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needs
Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
Establish a professional presence in the community as a representative of the bank
Ability to work in multiple branch locations, as required
Provide coaching, mentoring, and feedback, to team members on a real-time and continual basis and via two-way communication
Select appropriate team members whose differing strengths can be maximized to create a highly productive team
Complete cross-training and development training with team members
Provide effective employee onboarding, and ongoing training and development opportunities that reflect both the employee’s and the bank’s needs
Develop clear guidelines, goals and timelines while working alongside your team toward a common purpose
Establish an environment of continuous improvement
Listen to feedback and resolve any issues or conflicts
Empower team members to improve their confidence, job knowledge and communication skills, and identify, discuss and relay employees’ interest in promotional and career development opportunities
Approve timecards and benefit time for direct reports ensuring proper coverage
Conduct regularly scheduled bi-weekly one-on-ones with team
Ensure job descriptions are current and reflect actual duties of position, to ensure skills, abilities and experience is appropriate for current/and or securing new employees
Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
Actively support the ongoing development of a culturally diverse workforce
Complete other duties as assigned as determined by management to be reasonable and beneficial