Branch Manager I

Woodforest National Bank • Rockford, IL

6h • Onsite

About The Position

As a Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset, treating it as a business and a hub for banking services. Most of your time will be spent at the branch, engaging customers and team members to drive sales and increase deposits. You will develop customer relationships through strategic partnerships and community involvement, deliver exceptional service, grow relationships, and ensure operational excellence while embodying the values of Ownership, Service, Community, and Integrity.

The role includes responsibility for branch performance, team sales goals, deposit growth, wealth management referrals, and all aspects of branch operations. You will recruit, develop, and retain employees; promote a technology-forward banking experience; resolve customer concerns; and maintain compliance and operational excellence. The position has supervisory responsibility for personnel and employment decisions at the assigned branch. Travel of up to 25% is required for business development and community engagement.

Requirements

• At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; OR a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; OR successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
• High school diploma or equivalent required.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
• Proactive in seeking business outside the branch; comfortable with outside sales.
• Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
• Open to direct coaching and feedback.
• Able to work flexible or extended hours to meet business needs and demonstrate reliability.
• Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and internal team members.
• Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
• Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Able to understand instructions, forms, and applications and be familiar with financial statements and credit reports.
• Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

• Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, achieve team sales goals and expectations, and measure results consistently.
• Lead branch operations with a focus on deposit growth and wealth management referrals.
• Manage branch operations, including compliance, security, cash handling, and expense control.
• Ensure customer interactions are warm, personalized, and solution-oriented.
• Coach the team to identify customer needs and recommend valuable banking and investment solutions.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
• Build relationships in the local community and position the branch as a trusted financial partner.
• Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and strengthen local connections.
• Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
• Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
• Foster transparency, trust, and respect within the team and with customers.
• Recruit, develop, and retain talent to build a high-performing, values-driven team.
• Lead a technology-forward banking experience and build staff and customer confidence in digital tools.
• Resolve customer concerns empathetically, taking ownership and ensuring timely, satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Make personnel and employment decisions for the assigned branch/location.
• Travel for business development and community engagement, up to 25%.

Benefits

• Woodforest offers a comprehensive benefits package; the job description directs applicants to an overview for the complete list.
• Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED