Branch Manager I (Bilingual)

World Finance • Austin Northwest, TX

1d • Onsite

About The Position

World Finance, a multi-award-winning company recognized as a Top Workplace USA for five consecutive years and a two-time winner of Newsweek’s Most Trustworthy Companies award, is seeking a Branch Manager to lead and support a team dedicated to helping customers meet their financial needs and unlock their financial good. This role involves guiding customers on their financial journey, leading team members by example in customer care, and fostering community relationships. World Finance, established in 1962 and based in Greenville, SC, helps over one million customers annually across 16 states with services like personal loans and tax preparation, aiming to improve their financial wellness and credit. The company is proudly rooted in the communities it serves, committed to teamwork, community, and care, and strives to turn financial possibility into reality for its customers.

Requirements

• Bilingual Required (Spanish)
• A way of making both customers & team feel understood and taken care of.
• The willingness to evolve to meet needs and embrace new ideas.
• Absolute team player – pitching in when needed and accepting help, too.
• The ability to negotiate, strategize, and plan.
• Passion for customer service and quality-driven problem-solving.
• Management experience or history of strong teamwork: people skills are everything.
• A positive influence and the motivation to grow in leadership.
• Must possess a valid driver’s license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.

Responsibilities

• Facilitate excellent customer service, leading team members by example toward customer care.
• Thoughtfully manage team members – directing, mentoring, and delegating their daily tasks.
• Address customer needs holistically, from pairing them with the right loan to assisting with taxes.
• Thoughtfully sell new & existing World products to help customers meet their financial needs.
• Support, collaborate with, and lean on the strengths and talents of your branch team.
• Maintain strong customer relationships and build community within your branch.
• Foster relationships in the community that organically drive loan & tax business to the branch.

Benefits

• Opportunity to move up in the company
• Profit share
• Opportunities across the US (with branches and operations in 16 states)
• Paid volunteer hours each year
• Health insurance (available to full time team members the 1st of the month following 30 days)
• Dental insurance (available to full time team members the 1st of the month following 30 days)
• Vision insurance (available to full time team members the 1st of the month following 30 days)
• Life insurance (available to full time team members the 1st of the month following 30 days)
• Paid holidays
• Sick days
• Vacation time
• 401(k) plan (including company match)
• Work-life balance (We’ll get you home for dinner: your life outside of work is priority #1)
• Be part of a team with clear values, strong community, and a sense of belonging
• Make a positive impact on the lives of the customers you serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed