Branch Manager/Escrow Officer

First American•Dallas, TX

About The Position

Responsible for directing or managing the day-to-day operations of an assigned branch or branches where escrow transactions are done. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Manage and implement processes and policies. Oversight of day to day operations of a single or multiple branch(es)/satellite office(s). Regularly performs duties of a production position. Typically has expertise or specialized knowledge in one or more escrow product areas.

Requirements

High School diploma or equivalent
6+ years of directly related experience
3-5 years demonstrated experience in a leadership or management role
Strong process skills required; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving skills
Ability to lead/sought out for advice; supervisory and administrative skills
Able to manage competing priorities
Strong written and verbal communication skills
Familiar with competitor, financial and industry dynamics
Specialized knowledge in one or more escrow product areas
Basic accounting/finance skills to be able to understand and interpret financial statements
Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives

Responsibilities

Oversight of day to day operations of a single or multiple branch(es)/satellite office(s).
Regularly performs duties of a production position.
Employees supervised are typically escrow positions but can have other support roles reporting in.
Seen as “in charge” of the branch and is the go-to person for office management and a variety of issues.
Aligns branch goals with business unit goals.
Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results.
Maintains existing client base and resolves escalated issues.
Answers questions and provides guidance regarding products, services, policies or specific transactions.
Implements processes and supervises the day to day activities of employees responsible for daily operational tasks.
Other duties as assigned.