Branch Manager/Consumer Lender

Farmers-Merchants Bank and Trust Co•Arnaudville, LA

21d•Onsite

About The Position

As a Branch Manager you will ensure the branch will meet and exceed customer expectations. You will direct all aspects of branch operations, grow the deposits of the branch & coach Tellers and Customer Service Representatives. You will collaborate with lending partners & treasury management to provide a seamless experience for our customers. As a Branch Manager you will use your leadership and communication skills to: Act as the leader of the branch in creating a great customer experience Partner with tellers to make every entrance into the branch a warm and welcome one Assist Customer Service Representatives in maintaining customer relationships Educate customers on how to use our electronic services Create an environment that encourages the entire branch team to provide exceptional customer service Address customer issues promptly & effectively Manage and coach branch employees Recruit, vetting, interviewing, and hiring new employees Coach, develop, motivate, and support tellers, CSRs, and Universal Bankers so that they can provide great customer service Work with team to identify customer needs Bring out the best in branch employees by training, coaching, and motivating Drive deposit & loan growth for the branch Develop goals to grow business and increase the Bank's number of active accounts Work with Customer Service Representatives to cultivate new and existing deposits Work with loan officers & treasury management officer to grow deposits Oversee approval of loans, lines of credit, and other fiscal plans Advise on procedures and financial management as well as developing policies Market the Branch within the community to attract business Maintain and oversee all banking procedures and processes As a Consumer Loan Officer, you will evaluate, authorize, or recommend approval of various types of loans offered by FM Bank. Meet with loan applicants to identify their needs and collect information for loan applications. Analyze active loan files on a regular basis and recommend solutions to speed up the loan process. Approve or decline loans within lending limits. Determine if requested loans fit into guidelines for specific products and, if not, recommend alternative products. Request additional information needed to complete the loan decision, such as lien searches, flood certifications, appraisals, proof of income, etc. Complete loan contracts. Interview applicants to define financial eligibility and establish debt payment plans. Monitor and update account records. Submit loan applications in a timely manner. Prepare detailed loan proposals. Respond to applicants' questions and resolve any loan-related issues. Operate in compliance with laws and regulations. Other duties, as assigned

Requirements

Bachelor's Degree in Business Management, Finance, or related field preferred
Management experience preferred
Three years of Teller experience with an excellent balancing record & an excellent attendance record
Two years of strong CSR experience
Solid understanding of loan regulations
For internal applicants - satisfactory evaluation on previous evaluation(s)
Proven track record of good performance
Firm grasp of modern management skills and tactics
The ability and willingness to attend training classes (offered at FM Bank & outside sources)
Ability to set a positive tone of the branch to provide exceptional customer service & an engaging culture
Outstanding leadership skills, with a successful record of coaching and mentoring employees
Strong desire to influence, educate, and mentor employees to improve results
Strong decision maker
Demonstrated commitment to operational integrity
Organizational skills
Positive/friendly attitude
Must have a professional appearance & manner

Responsibilities

Act as the leader of the branch in creating a great customer experience
Partner with tellers to make every entrance into the branch a warm and welcome one
Assist Customer Service Representatives in maintaining customer relationships
Educate customers on how to use our electronic services
Create an environment that encourages the entire branch team to provide exceptional customer service
Address customer issues promptly & effectively
Manage and coach branch employees
Recruit, vetting, interviewing, and hiring new employees
Coach, develop, motivate, and support tellers, CSRs, and Universal Bankers so that they can provide great customer service
Work with team to identify customer needs
Bring out the best in branch employees by training, coaching, and motivating
Drive deposit & loan growth for the branch
Develop goals to grow business and increase the Bank's number of active accounts
Work with Customer Service Representatives to cultivate new and existing deposits
Work with loan officers & treasury management officer to grow deposits
Oversee approval of loans, lines of credit, and other fiscal plans
Advise on procedures and financial management as well as developing policies
Market the Branch within the community to attract business
Maintain and oversee all banking procedures and processes
Meet with loan applicants to identify their needs and collect information for loan applications.
Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
Approve or decline loans within lending limits.
Determine if requested loans fit into guidelines for specific products and, if not, recommend alternative products.
Request additional information needed to complete the loan decision, such as lien searches, flood certifications, appraisals, proof of income, etc.
Complete loan contracts.
Interview applicants to define financial eligibility and establish debt payment plans.
Monitor and update account records.
Submit loan applications in a timely manner.
Prepare detailed loan proposals.
Respond to applicants' questions and resolve any loan-related issues.
Operate in compliance with laws and regulations.
Other duties, as assigned