Branch Manager - Commercial Grounds Maintenance

Bland Landscaping Company•Charlotte, NC

27d•Onsite

About The Position

The Commercial Grounds Branch Manager is responsible for the overall planning and performance of a Commercial Grounds Management Branch. This role involves managing Account Managers, Production Managers, Enhancement Manager, and Enhancement Designer/Estimator. The ideal candidate will be an effective leader with a strong work ethic, the ability to inspire others, and a solid understanding of Commercial Grounds Management. This position supports the General Manager and Vice President, with responsibilities spanning management, horticulture, administration, accounting, personnel oversight, sales, and general operations.

Requirements

Hands-on knowledge of grounds management and installation procedures.
Ability to stay abreast of industry and market specific trends.
Ability to bend and stoop on a continual basis.
Ability to work outside in all weather conditions.
Ability to work around environmental risks such as bees, poison ivy, pollen, thorns, and ice.
Adherence to Bland Landscaping Company, Inc. policies.
Possession and maintenance of a NCDA pesticide applicator’s license.
Valid NC Driver’s license and a good driving record.
Good communication skills.
Ability to motivate others.
Ability to assist in training of BLC employees.
Ability to work well with BLC customers.
Willingness to seek out and be involved with Continuing Education opportunities.
Willingness to network to promote BLC.

Responsibilities

Implement all policies and procedures related to CRM, administration, enhancement design, installation, and commercial grounds production.
Balance the production of quality work with profitability, utilizing KPI reports.
Develop team members through training and coaching.
Foster team cohesion within the Branch.
Conduct bi-weekly branch meetings with a set agenda submitted to the executive team.
Implement and supervise all aspects of horticulture on job sites.
Continuously improve horticulture knowledge through education and industry engagement.
Manage purchasing, invoicing, inventory, billing, and collections for the Branch.
Review and close out open work orders.
Measure, record, and submit monthly branch inventory to the Controller.
Develop and manage branch budgets and cost controls.
Ensure data integrity for accounting systems (BOSSLM mobile timesheets, inventory, work orders).
Manage equipment inventory and ensure accurate record keeping in coordination with the VP of Operations and Fleet Manager.
Ensure adherence to accounting policies and procedures.
Oversee the use of BOSSLM for operations-related entries, communication, scheduling, and tracking.
Oversee Production Managers in performing interviews, hiring, orientation, training, performance reviews, and terminations.
Manage seasonally adjusted headcount and budgeted vs. actual hours using KPI reports and past experience.
Utilize BOSSLM reports to forecast human resource needs on a seasonally adjusted basis.
Ensure monthly budgeted hours are forecast and acted upon by Production Managers, directing necessary adjustments.
Implement and manage the general safety program.
Engage in effective customer relations, fostering resolution to client needs and representing the company in a customer-centric way.
Promptly address client concerns and maintain excellent client relations.
Retain a minimum of 95% of Commercial Grounds Management Contracts.
Review price increases and approve contract renewals.
Promote Enhancement sales directly and indirectly through Account Managers and the Enhancement Designer.
Achieve annual sales goals for the branch.
Promote Commercial Grounds Management sales directly and indirectly through the Account Manager Team.
Utilize BOSS reports to track sales pipeline, contract retention, and enhancement sales.
Coordinate and communicate with other Managers for company advancement.
Ensure Branch lockup and security.
Oversee timely repairs to facilities and assets.
Coordinate vehicle and equipment repairs with the Fleet Manager.
Ensure the safe operation of all company-owned assets.
Safely drive company-owned vehicles and ensure drivers maintain a safe driving record.
Oversee the company's position at the forefront of the landscape industry.
Manage any needed subcontractors.