Branch Manager - Commercial Grounds Maintenance

Bland Landscaping Company•Charlotte, NC

27d•Onsite

About The Position

The Commercial Grounds Branch Manager is responsible for the overall planning and performance of a commercial grounds management branch. This position oversees account managers, production managers, enhancement managers, and enhancement designers/estimators. The ideal candidate is an effective leader with a strong work ethic, the ability to inspire others, and a solid understanding of commercial grounds management. This role supports the General Manager and Vice President, performing various administrative and management functions.

Requirements

Solid understanding of commercial grounds management.
Effective leadership skills.
Strong work ethic.
Ability to inspire others.
Proficiency in implementing policies and procedures.
Experience with KPI reports for balancing quality and profit.
Experience in training and coaching team members.
Ability to foster team cohesion.
Knowledge of horticulture.
Experience with purchasing, invoicing, inventory, billing, and collections.
Experience with budgeting and cost controls.
Proficiency in using company systems for forecasting labor and material budgets.
Initiative to ensure data integrity in accounting systems (BOSSLM mobile timesheets, inventory, and work orders).
Experience managing equipment inventory and record keeping.
Experience ensuring accounting policies and procedures are followed.
Experience using BOSSLM for communication, scheduling, and tracking job issues.
Experience overseeing personnel functions including interviews, hiring, orientation, training, performance reviews, and terminations.
Experience managing headcount and hours using KPI reports and past experience.
Experience utilizing BOSSLM (Gantt/OLAP) reports for human resource forecasting.
Experience forecasting and managing monthly budgeted hours.
Experience implementing and managing a general safety program.
Effective customer relations skills.
Ability to communicate effectively with clients.
Ability to resolve customer needs.
Ability to represent the company in a customer-centric way.
Ability to maintain excellent client relations.
Ability to retain a minimum of 95% of Commercial Grounds Management Contracts.
Ability to review price increases and approve contract renewals.
Ability to promote sales (Enhancement and Commercial Grounds Management).
Understanding of BOSS and required reports for sales tracking.
Ability to coordinate and communicate with other Managers.
Ability to ensure branch security.
Ability to ensure timely repairs to facilities and assets.
Ability to coordinate vehicle and equipment repairs.
Ability to ensure safe operation of company assets.
Ability to safely drive company-owned vehicles.
Ability to review MVRs.
Understanding of the landscape industry.
Ability to manage subcontractors.

Nice To Haves

Assistance from Vice President of Operations and Recruiter for team development.
Guidance from Vice President of Operations and Recruiter for safety program implementation.
Assistance from Vice President of Operations for managing headcount and hours.

Responsibilities

Implement all policies and procedures related to CRM, administration, enhancement design, installation, and commercial grounds production management.
Balance the production of quality work with profitability, utilizing KPI reports.
Develop team members from Level II-VI through training and coaching, with assistance from the Vice President of Operations and Recruiter.
Foster team cohesion within the Branch.
Conduct bi-weekly branch meetings with a set agenda submitted to the executive team.
Implement and supervise all aspects of horticulture on job sites through Account Manager and Production Manager teams.
Continuously improve horticulture knowledge through continued education, seminars, and by seeking out Universities and industry leaders.
Manage purchasing, invoicing, inventory, billing, and collections for the Branch.
Review and appropriately close out open work order reports.
Measure, record, and submit monthly branch inventory to the Controller.
Manage budgeting and cost controls for the branch.
Use company systems to forecast and communicate labor and material budgets for all crews.
Ensure the integrity of data provided to the accounting system (BOSSLM mobile timesheets, inventory, and work orders).
Work with the Vice President of Operations and Fleet Manager to manage equipment inventory and ensure accurate record keeping.
Ensure accounting policies and procedures are consistently followed.
Ensure all Operations-related entries are made using BOSSLM for effective communication, scheduling, and tracking of job issues.
Oversee Production Managers in performing interviews, hiring, orientation, training, procedures, performance reviews, and terminations.
Manage seasonally adjusted headcount and budgeted vs. actual hours using KPI reports and past experience, with assistance from the Vice President of Operations.
Utilize BOSSLM (Gantt/OLAP) reports to forecast fluctuating human resource needs on a seasonally adjusted basis within the Branch.
Ensure monthly budgeted hours are forecast and acted upon by each Production Manager, directing necessary adjustments.
Implement and manage a general safety program with guidance from the Vice President of Operations and Recruiter.
Engage in effective customer relations by directly and indirectly communicating, fostering resolution to customer needs, and representing the company in a customer-centric way.
Promptly address client concerns and maintain excellent client relations.
Maintain strong client relationships to retain a minimum of 95% of Commercial Grounds Management Contracts.
Review needed price increases and approve all contract renewals in the Branch for presentation to the General Manager, Vice President.
Promote Enhancement sales for the company directly and indirectly through Account Managers and the Enhancement Designer.
Promote Commercial Grounds Management sales for the company directly and indirectly through the Account Manager Team.
Understand BOSS and required reports to track Commercial Grounds Management sales pipeline, contract retention, and enhancement sales.
Coordinate and communicate with other Managers to promote the overall advancement of the company.
Ensure Branch lockup and security.
See that repairs are made to facilities and assets in a timely manner, using approved vendors and within company guidelines.
Ensure all vehicle and equipment repairs are made in coordination with the Fleet Manager.
Insure the safe operation of all company-owned assets.
Safely drive company-owned vehicles and work with HR to ensure all company-approved drivers maintain a safe driving record.
Oversee the continued need to be on the forefront of the landscape industry.
Provide management of any needed subcontractors, both directly and indirectly.