Branch Manager Bi-Lingual (English & Spanish)

QCHI/ LendNation Open Career•Burley, ID

7d•Onsite

About The Position

LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as a Bi-Lingual Branch Manager (English & Spanish). If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you! This position will work at Store 0772 located at 2311 Overland Ave Burley, ID 83318.

Requirements

Excellent customer service and time management skills
Excellent written and verbal communication skills
A minimum of 2 years of experience in a management role
Ability to train, coach, and develop employees
Experience in customer service/banking/cash handling/collections preferred
Excellent time management skills
Safe, secure, reliable transportation and have a valid Driver License
Predictable and reliable attendance is an essential requirement of the position
Ability to work with minimal supervision
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States

Nice To Haves

Bilingual is a plus!

Responsibilities

Conducting customer transactions while ensuring exceptional customer service is provided at all times
Supervising, coaching and training branch employees
Managing and controlling cash flow, auditing, balancing, and banking efforts
Maintaining branch safety and security standards
Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution
Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives
Lead collection efforts on past due loans
Ensuring loans are in compliance with company and federal, state, and local laws.