Branch Manager 3 - Beavercreek Office

U.S. Bank•Beavercreek, OH

1d•Onsite

About The Position

This role is responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty is to lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations. The manager will regularly coach, develop, mentor, and train team members, exercising discretion and independent judgment. They are responsible for utilizing effective communication and critical thinking to identify financial resources for customers, providing recommendations for appropriate products and services, and helping customers achieve financial goals through collaboration with partners in wealth, business banking, mortgage, or payment services. The position acts as a leader for customer experience, provides motivation and direction for the team, expands the customer base, and promotes U.S. Bank products and services by participating in the local market/community.

Requirements

Adaptive Coaching: Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.
Conflict Resolution: Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions.
Accountability: Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards.
Influence: Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions.
Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion.
Priority Setting: Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals.
Relationship Management: Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs.
Business Insights: Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry.
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
Ability to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record.
Two or more hours of driving per week.
Bachelor’s degree, or equivalent work experience
Three to four years of experience working in a sales, retail management, or banking environment

Nice To Haves

Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management

Responsibilities

Demonstrate and ensure all team members provide an excellent customer experience reflective of U.S. Bank culture and core values
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations
Regularly coach, develop, mentor and train team members
Exercise discretion with independent judgement in performing necessary duties
Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services
Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services
Act as leader for customer experience, provide motivation and direction for the team
Expand customer base
Promote and participate in the local market/community to identify the needs and promote U.S. Bank products and services

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension