Branch Leader I

Members First Credit Union•Gladwin, MI

4d•Onsite

About The Position

Members First Credit Union is seeking a Branch Leader I with 3-5 years of related experience at our Gladwin Branch. The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise by living out core values in every service contact to both internal and external members. At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy, fostering a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others. This role involves leading branch teams to achieve productivity, efficiency, and performance expectations, providing monthly developmental coaching, and ensuring compliance with all applicable laws and regulations. The Branch Leader I will also oversee performance development, maintain branch appearance and safety, address member requests, counsel members on financial needs, and manage branch budgets. Additionally, this role coordinates onboarding, promotes cross-training, educates staff and members on delivery channels, supports change initiatives, and conducts branch security training. The position requires obtaining a State of Michigan Credit Producers License and a Certified Credit Union Financial Counselor (CCUFC) designation.

Requirements

Minimum of one year of experience in management or supervisory capacity
Minimum of one year of previous banking and/or credit union experience
Three to five years similar or related experience
Minimum high school graduate or equivalent
Expert working knowledge of all credit union products and services
Proficiency with digital tools, core systems, and Microsoft 365
Ability to lead inclusively and foster a collaborative, professional work environment.
Effective written and verbal communication skills.
Working knowledge of credit union products, services, policies, and procedures.
Knowledge of applicable state and federal regulations (including BSA, OFAC, Regulation CC/E, Truth in Savings and Lending).
Ability to adapt to change and support continuous improvement.
Willingness to work flexible hours, attend meetings, and travel as business needs require.
Commitment to inclusion, belonging, and member financial well-being.
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.
Obtain State of Michigan Credit Producers License within six months of lending training.

Nice To Haves

Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.

Responsibilities

Exercise Loan Authority Level I upon board approval: up to $50,000 secured and $10,000 unsecured.
Lead branch teams to achieve productivity, efficiency, and performance expectations.
Provide monthly developmental development focused on performance, growth, and career development.
Develop, implement, and monitor individual development plans, goals, and training activities.
Ensure compliance with all applicable laws, regulations, policies, procedures, and work rules.
Oversee performance development, compensation recommendations, and progressive coaching.
Maintain branch appearance, safety, and equipment standards in partnership with Facilities and Marketing.
Maintain an in-branch presence, including standard business hours, Saturday coverage, and occasional evenings or travel as required.
Address and resolve member requests and complaints professionally and in a timely manner.
Counsel members on financial needs and recommend appropriate products and services.
Develop and manage branch budgets and review monthly variances.
Coordinate onboarding and orientation for new employees.
Promote cross-training and ensure staff knowledge of products, services, promotions, and initiatives.
Educate teams and members on all delivery channels, including digital and remote services.
Support change initiatives by guiding team members through system, process, or strategic transitions.
Conduct branch security training and ensure staff proficiency in assigned roles.
Obtain State of Michigan Credit Producers License within six months of lending training.
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.
Partner with the Branch Operations Director and Human Resources on recruitment, onboarding, employee development, performance development, and compensation review.
Monitor industry and operational trends to support competitive products, services, and processes.
Investigate and resolve member issues related to fees, deposits, lending, and account servicing.
Serve as the subject matter expert for branch systems, software, and digital tools.
Monitor and manage Synapsys queues to ensure timely completion of member service tasks.
Identify and implement process improvements in collaboration with Branch Operations Specialists.
Ensure daily balancing of branch transactions and accountability for cash handling.
Lead monthly operational coaching focused on compliance, best practices, and member experience.
Review branch performance dashboards and share insights from Measures of Success meetings.
Communicate organizational goals and the Strategic Plan, connecting team performance to results.
Complete required compliance checklists, audits, cash controls, alarm reviews, and inventory controls.
Manage cash ordering, facilities coordination, and vendor requests.
Attend assigned leadership meetings, training sessions, and organizational events.
Support FiCEP certification planning, job shadowing, staff scheduling, and coverage.
Participate in community outreach and community development initiatives.
Serve as subject matter expert for new account processes, documentation, and regulatory requirements.
Provide direct support and backup for account openings, audits, and complex member inquiries.
Coach staff on best practices, quality standards, and compliance expectations.
Review account activity to ensure accuracy, fraud prevention, risk mitigation, and compliance.
Maintain advanced knowledge of lending products, policies, procedures, and compliance requirements.
Process and close loans, including complex lending scenarios, as needed.
Serve as a mentor and primary resource for lending-related matters.
Monitor loan quality, delinquency, and portfolio risk.
Educate members and staff on insurance and ancillary protection products.
Demonstrate proficiency with products, services, and needs-based selling practices.
Engage directly with members to identify needs and recommend appropriate solutions.
Model effective sales behaviors and coach staff.
Review sales performance metrics, provide feedback, and recognize achievements.
Respond to member inquiries in accordance with Communication Standards and service expectations.
Attend required education, training, and professional development activities.
Perform other duties as assigned to support branch operations and organizational needs.