Branch Leader I

Members First Credit Union•Bay City, MI

2d•Onsite

About The Position

Members First Credit Union is seeking a Branch Leader I with three to five years of similar experience to lead our new Bay City branch. This position is responsible for assisting Members First Credit Union in delivering on its mission, vision, and brand promise by living out core values in every service contact. The role fosters a culture where every team member feels invested and encouraged to make a meaningful impact in the lives of others. The Branch Leader I leads the team to maximize productivity, efficiency, and potential, overseeing hiring, onboarding, development plans, goal setting, performance monitoring, coaching, training, and ensuring compliance with regulatory requirements, organizational strategic plans, mission, vision, values, policies, and work rules. The position also appraises performance, makes recommendations for compensation and promotions, and handles progressive discipline. Additionally, the role oversees the visual standards for branch facilities and equipment, collaborating with Facilities/Marketing for branch needs.

Requirements

Minimum of one year of experience in management or supervisory capacity.
Minimum of one year of previous banking and/or credit union experience.
Three to five years similar or related experience.
Minimum high school graduate or equivalent.
Ability to operate a 10 key calculator and a typewriter.
Ability to communicate with members and other staff clearly and concisely.
Good working knowledge of all credit union products and services.
Skills in Microsoft Word, Excel, and Outlook.
Excellent typing and computer skills, including in-house email and core system, Word and Excel.
Strong leadership skills.
Team oriented.
Strong communication skills, including active listening, clear and concise communication, and adaptability to various communication styles (both interpersonal and written).
Highly organized.
High reasoning ability.
Produces accurate work results.
Readily keeps others adequately informed.
Maintains a high level of knowledge of credit union philosophy, products/services, policies and procedures.
Maintain good knowledge of all State and Federal laws governing credit union operations (BSA, Patriot Act, Regulation CC, Regulation E, Truth in Savings, Truth in Lending, etc.).
Implements new procedures efficiently and effectively.
Ability to work overtime, attend meetings, seminars and travel.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
Work will involve motivating and influencing others.
Outside contacts will be important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months.
Ability to attain State of Michigan Credit Producers License within 6 months.
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

Nice To Haves

Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.

Responsibilities

Lead the team to maximize productivity, efficiency, and potential.
Hire, onboard, design/implement development plans, create/assign goals, monitor development/performance, coach, and train team members.
Ensure compliance with regulatory requirements, organizational strategic plan, mission, vision, values, policies, and work rules.
Appraise performance and provide recommendations for team compensation, promotion, and progressive discipline.
Oversee and uphold the visual standards for facilities and equipment of the branch office.
Collaborate with the Facilities/Marketing team to handle branch needs.
Complete orientation of new employees in overall branch procedures.
Actively participate in cross-training personnel and ensure staff are kept abreast of all products, services, promotions, and company initiatives.
Conduct branch security training.
Ensure personnel are well trained in all phases of their respective jobs.
Collaborate with Branch Operations Director and HR for hiring, employee development, branch performance management, and compensation review.
Develop and implement department budget; review monthly to analyze variances and ensure expenditures remain within limits.
Monitor industry trends in deposit operations to propose development activities and ensure company products, services, and processes remain competitive.
Ensure members’ requests and questions are promptly resolved.
Handle members’ complaints.
Ensure members are informed of Company services and policies.
Counsel members regarding their financial needs and services requested.
Investigate and resolve member complaints, and research member situations to resolve issues involving fees, deposit servicing, etc.
Become a subject matter expert in all branch software.
Troubleshoot and resolve internal and external inquiries.
Engage in continual process improvement and update branch procedures and policies in collaboration with Branch Operation Specialists.
Ensure all branch transactions are balanced at the close of each day.
Oversee individual accountability for the handling of cash and assist in resolving balancing problems.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Thoroughly explain products and services to members.
Prepare and process documentation for new accounts and collect share deposit.
Oversee the audit process for new accounts that are opened.
Prepare an adverse action letter when products are denied.
Successfully use effective Sales Champion skills and behaviors.
Build relationships with current and new members.
Offer products and services that will help to fulfill their financial needs.
Oversee the onboarding process that continues to build relationships with new members.
Ensure members are fully served.
Answer telephones and handle member inquiries.
Process mail as required.
Attend education functions as required.
Maintain good, working knowledge of all credit union products and services.
Perform other duties that may be assigned from time to time.