Branch Lead

Classic LifeCare•Prince George, BC

9d•CA$55,000 - CA$60,000•Onsite

About The Position

Classic LifeCare is seeking a proactive Branch Lead for their Prince George branch. This role focuses on supporting branch operations, growth, service coordination, and ensuring compassionate, high-quality care. The ideal candidate will be an enthusiastic, relationship-focused leader with a healthcare background and a passion for community connection. The Branch Lead will work closely with various internal and external stakeholders to strengthen client and employee experiences and ensure the success and growth of the branch.

Requirements

A healthcare, home care, community services, client services, operations, or related background.
A valid driver’s licence and access to reliable transportation for community travel.
An enthusiastic, positive, and proactive approach to leadership and relationship-building.
Experience building trust with clients, employees, community partners, funders, or stakeholders.
Strong leadership, coaching, mentoring, accountability, conflict management, problem-solving, and decision-making skills.
Excellent verbal and written communication skills, including the ability to prepare professional reports.
Strong organization skills with the ability to manage competing priorities, timelines, and follow-up requirements.
A commitment to quality improvement, service excellence, and respectful, person-centred care.

Nice To Haves

Experience supporting recruitment, onboarding, orientation, or training is an asset.

Responsibilities

Build trusted relationships with partners, funders, clients, families, employees, and community stakeholders.
Represent Classic LifeCare professionally in meetings and support clear communication, reporting, and contract accountability.
Support local marketing, outreach, referral opportunities, and community engagement to grow Classic LifeCare’s presence in Prince George.
Coach, mentor, and support office and field employees to deliver consistent, high-quality service.
Promote accountability to Classic LifeCare standards, policies, procedures, contracts, and key performance indicators.
Respond to client, employee, partner, and service-related concerns with professionalism, respect, and sound judgment.
Track feedback, trends, incidents, and service gaps, then recommend action plans and process improvements.
Support recruitment, onboarding, orientation, training, quality improvement, compliance, safety, and operational efficiency.