Branch & Insurance Specialist
About The Position
This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support. In this role you will be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals. You will be given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within! You will be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan. You will provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties. You will perform routine and advanced duties in support of agents and other team members and develop insurance leads for office sales agents and life specialists.
Requirements
- High School diploma or GED
- Successful completion of background check and drug screening
- Ability to navigate Windows, Outlook, Word, and the Internet
- Strong verbal and written communication skills
- Ability to exceed assigned service quality goals
- Prior experience in insurance, retail sales, banking or similar customer service/sales environment
- Advanced customer service skills
- Ability to work overtime including Saturdays
- Proficiency with Microsoft Office basics
- Proven ability to exceed assigned sales or service quality goals
- Excellent communication, interpersonal and organizational skills
- Adaptability to change and ability to meet deadlines
Nice To Haves
- Experience in customer service environment helpful
Responsibilities
- Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
- Perform routine and advanced duties in support of agents and other team members
- Develop insurance leads for office sales agents and life specialists
- Interface with members by providing insurance and membership services support.
- Meet individual and team cross-selling goals.
Benefits
- $500 sign-on bonus upon joining our team.
- $500 milestone incentive bonus, rewarding outstanding performance and achievements throughout the year.
- Skills-based pay increases
- Quarterly bonuses
- Career growth opportunities
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
