Branch Financial Manager

Penske•Houston, TX

22h

About The Position

A Branch Financial Manager’s responsibility is to lead administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. Coach and develop a team of administrative professionals. Support the district financial manager by providing a cross-functional branch perspective that contributes to district performance and profitability. The Branch Financial Manager oversees the maintenance coordinator and/or operations coordinators to assure the location aligns business objectives and customers’ demands. A branch provides an ideal environment for learning operational dynamics, business fundamentals, and garnering experience in improving processes and business performance.

Requirements

Knowledge of assigned branch’s operation and its customer is dependent upon a combination of curiosity and healthy skepticism
Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
Learn how systems from Service Net to the AS400 connect for understanding the operations dynamics for problem solving and process improvement.

Nice To Haves

Experience in leading administrative processes of a branch to support operational efficiency, effectiveness, customer satisfaction and profitability.
Experience in coaching and developing a team of administrative professionals.
Experience supporting a district financial manager by providing a cross-functional branch perspective.
Experience overseeing maintenance coordinator and/or operations coordinators.
Experience in performing branch level analyses and reviews in areas such as P&L, contribution report, aged trial balance.
Experience investigating and recommending solutions and/or guidance to issues posing a risk to the drivers of profitability.
Experience collaborating with BSM / BRM and District leadership to drive cross-functional collaboration.
Experience improving and sustaining customer facing and internal branch operational, financial, and administrative processes.
Experience leading customer facing processes such as Billing, receivables management, timely vehicle in/out service, and problem resolution.
Experience ensuring Tax and legal compliance for branch operations.
Experience utilizing additional reports to supplement and further detail findings identified through P&L review.
Experience leading initiative implementation at the branch level.
Experience supervising the effectiveness of branch maintenance processes including: Parts, tires and fuel inventories.
Experience providing oversight for vehicle Security processes, asset inventory, cash drawer management and associate health and safety processes.
Experience performing Location Operations Reviews with maintenance, rental, and service & admin support.
Experience in business planning process and support of district business planning completion.
Experience in continuous review of plan vs. actual at branch level throughout the year.

Responsibilities

Lead and develop team through hiring, training, performance reviews, and check-ins. Provide continuous support and associate development.
Develop and sustain consistent processes via cross training that drive process effectiveness and profitability.
Reward and recognize team; create an atmosphere of teamwork and camaraderie.
Periodically assess branch-staffing requirements with DFM.
Perform branch level analyses and reviews in areas such as P&L, contribution report, aged trial balance and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
Seek an understanding of a branch’s customer and operation by asking other branch associates what they see as they do their work.
Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
Collaborate with BSM / BRM and District leadership to drive cross-functional collaboration to improve branch operations in service of the overall district.
Improve and sustain a broad range of customer facing and internal branch operational, financial, and administrative processes. Leadership is required for setting expectations to meet desired assigned branches objectives and customer satisfaction goals.
Lead customer facing processes such as Billing, receivables management aimed at mitigating bad debt, timely vehicle in/out service, and problem resolution.
Ensure Tax and legal compliance for branch operations. (e.g., billed rates fuel tax, licenses and registrations).
Utilize additional reports to supplement and further detail findings identified through P&L review, etc.: the open RA report, receivables, credit assessment, e.g., risk vs. reward, billed rates, fuel, fuel tax compliance, accident reporting, physical inventory, etc. Develop solutions to review with DFM; proceed with action plan.
Lead initiative implementation at the branch level, provide consistent execution and adherence to process guidelines.
Collaborate with key stakeholders such as corporate Finance and Operations teams (e.g., centralized parts ordering, PM scheduling and other functions) that optimize local field and centralized corporate operations.
Supervise the effectiveness of branch maintenance processes including: Parts, tires and fuel inventories.
Provide oversight for vehicle Security processes, asset inventory, cash drawer management and associate health and safety processes (e.g., COVID-19 health and safety precaution).
Learn how systems from Service Net to the AS400 connect for understanding the operations dynamics for problem solving and process improvement.
Perform Location Operations Reviews with maintenance, rental, and service & admin support to improve and sustain branch performance.
Grow organizational capability and a shared responsibility for leadership, integrity and customer-centered performance.
Oversight of branch level business planning process and support of district business planning completion as outlined by DM and DFM.
Continuous review of plan vs. actual at branch level throughout the year to provide guidance and analytics.
Projects and tasks as assigned by District Manager and District Financial Manager.