Elan Branch Engagement Manager
About The Position
The Branch Engagement Manager (BEM) is responsible for managing and optimizing the self-apply platform, a key acquisition channel within Elan. The position oversees day-to-day platform operations, including vendor management, issue resolution, and compliance as a digital property owner. This role will monitor platform performance, investigate anomalies in banker activity in partnership with fraud and risk teams, and ensure appropriate follow-up and communication with internal stakeholders. In addition to operational responsibilities, this role will drive strategic initiatives to increase channel adoption through platform enhancements, training and education, and cross-functional collaboration. The position also requires synthesizing data insights into executive-level reporting, submitting and auditing content within the Client Resource Center (CRC) and contributing to ongoing platform optimization efforts. Success in this role requires strong organizational skills, attention to detail, vendor management experience.
Requirements
- Bachelor's degree, or equivalent work experience
- Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
Nice To Haves
- Proficient in managing vendors
- Thorough knowledge of Elan
- Understanding of CRC platform and self-apply channel a plus
- Strong organization and follow-up discipline
- Effective verbal, written and presentation skills
- Ability to operate effectively in a fast-paced, highly cross-functional environment.
- Ability to manage multiple priorities and adapt quickly
- Strong cross-functional collaboration and influence
- Some technical aptitude (data interpretation)
- Comfort with data storytelling and preparing executive-level PowerPoint presentations
- Project management mindset
- Ability to work in a fast-paced, issue-driven environment
Responsibilities
- Managing and optimizing the self-apply platform.
- Overseeing day-to-day platform operations, including vendor management, issue resolution, and compliance.
- Monitoring platform performance and investigating anomalies in banker activity.
- Ensuring appropriate follow-up and communication with internal stakeholders.
- Driving strategic initiatives to increase channel adoption through platform enhancements, training and education, and cross-functional collaboration.
- Synthesizing data insights into executive-level reporting.
- Submitting and auditing content within the Client Resource Center (CRC).
- Contributing to ongoing platform optimization efforts.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
