Branch Director (Cape Girardeau, MO) - Personal Caregiving Services

Abricare, Inc.•Cape Girardeau, MO

3h•Hybrid

About The Position

The Branch Director is a strategic and operational leader responsible for the performance, business development/growth, and regulatory compliance of their assigned Personal Care Services (PCS) branch in Missouri. This role ensures high-quality service delivery, strong financial results, and high employee engagement. Reporting to the Regional Vice President of Operations, the Branch Director will oversee day-to-day branch operations, recruit and develop a talented team, and establish a strong local community presence, as a part of enacting an effective operating framework that aligns with AbriCare’s vision of building a scalable, multi-region platform. Acting as the face of the organization locally, the Branch Director will foster a culture of quality, collaboration, compliance, and community. Responsible for achieving and maintaining exemplary standards in the care of our clients and our referral sources. Manages client services, workforce operations, and execution to deliver outstanding care while driving efficiency and growth. This is a unique opportunity to join a mission-driven team building a transformational home care company from the ground up.

Requirements

5+ years of work experience
1-2 years prior experience recruiting and managing a team.
Passion for mission-driven work and improving quality of life for vulnerable populations
Customer service focus
Continuous improvement mindset
Valid Driver's License
Must be at least 21 years of age
Must meet one of the following: Registered Nurse (RN) currently licensed in Missouri; or Bachelor's or master's degree; or Licensed Practical Nurse (LPN) currently licensed in Missouri with at least one year of relevant experience; or At least two years of experience providing direct care to the elderly or individuals with disabilities or medically complex conditions.

Nice To Haves

Prior experience in personal care services
Strong working knowledge of Missouri Medicaid, DHSS, and MMAC regulatory frameworks
Current Designated Manager certification from Missouri DHSS/MMAC (If applicant does not have this certification, they will be required to obtain within six months of hire)
One or more years of Business Development experience

Responsibilities

Oversight and day-to-day activities of all office staff, to include recruiting, hiring, assessment activity, staffing/scheduling, risk management requirements, payroll and billing requirements, and all compliance and human resource needs.
Communicates procedural changes to office staff and ensures compliance.
Cultivate a positive, inclusive workplace centered on collaboration, accountability, and high-quality client care.
Support initiatives that strengthen employee engagement and retention.
Ensure connectedness and support is felt by field team members.
Lead initiatives to improve team member retention.
Responsible for the overall quality and depth of the field team member talent pool.
Collaborate with team members to build a network of referral sources through community engagement activities, including but not limited to educational events, health fairs, volunteering, and advocacy.
Build brand awareness through physical market presence and implementation of social media strategy.
Identify outreach opportunities, build referral source relationships, and drive branch growth through community engagement and market presence.
Develop programs or volunteer schedules to meet the needs of key referral partners.
Ensure all cross-referral opportunities within the branch are identified and sources appropriately.
Directly accountable for compliance with Missouri Department of Health and Senior Services (DHSS), Division of Senior and Disability Services (DSDS), and Missouri Medicaid Audit and Compliance (MMAC) requirements.
Ensure adherence to applicable company policies and procedures, and all applicable compliance requirements for the branch.
Responsible for scheduling and documenting QAPI meetings per outlined regulations and company policies.
Ensure accurate documentation and reporting for all contractual requirements.
Maintain all required certifications and training records for all team members.
Monitor service delivery to ensure alignment with care plans through monthly reviews, annual evaluations, on-site visits, and thorough documentation.
Lead initiatives to improve client satisfaction and service reliability.
Oversee resolution of escalated issues with a compassionate and timely approach.
Act as an advocate for client needs when applicable.
Partner with RNs and DHSS on necessary care plan changes.
Promote staff and self-development through certifications, advanced training, and skill-building aligned with evolving care standards.
Responsible for full P&L responsibilities, including but not limited to revenue generation, expense management, Accounts Payable and Accounts Receivable, budget creation, and supply management.
Analyzes operational metrics to drive performance.
Acts as an operational expert on their book of business, able to tell the story of their branch, both wins and losses – framing both with lessons learned to fuel forward trajectory.