Branch Customer Service

Air Hydro Power•Louisville, KY

1d•Onsite

About The Position

As Branch Customer Service, this position will serve customers in a variety of ways. One responsibility will be to drive to deliver product in an efficient, safe manner while also performing warehouse duties such as receiving, shipping, unloading, organizing, stocking, and maintaining products and materials. Another essential responsibility will be to assist walk-in customers and counter sales at the store location, which includes shipping and receiving functions, making quotations on standard items, processing orders, relaying pertinent information to customers, coordinating with other departments, and providing value-added services. This role also involves driving to deliver and stock materials at customer facilities and maintaining the delivery vehicle.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Thorough understanding of or the ability to quickly learn production operations and machinery.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Proficient with Microsoft Office Suite or related software to complete reports and logs.
Proven ability to work effectively in a team environment with associates.
Must be able to read measurements on a ruler, digital calibrator, tape measure, etc.

Nice To Haves

Excellent supervisory and leadership skills.

Responsibilities

Drive to deliver product in an efficient, safe manner.
Receive, ship, unload, organize, stock, and maintain products and material contained in the warehouse.
Assist walk-in customers and counter sales at the store location.
Perform shipping and receiving functions in the warehouse.
Make quotations on standard items.
Process orders and relay pertinent information to customers.
Coordinate with other departments in handling purchase orders.
Provide value added services to customers.
Receive requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
Achieve and maintain rapport with customers and work to give them the best possible customer service.
Use corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders.
Ensure that correct codes are used for retrieving and inputting information.
Perform regular “cycle counting” of stock inventory.
Use hand tools (chop saws, cut-off saws, and hydraulic crimper) to make custom hose-assemblies for walk-in customers.
Research part numbers and specifications in vendor catalogs.
Operate the retail counter by handling walk-in cash and credit card sales.
Assist in shipping and receiving functions.
Unload and load trucks for shipments.
Check-in merchandise and verify incoming materials against packing list to ensure accuracy.
Look up and compute inbound freight using zip codes and weight to determine freight costs to be added to customer order in corporate ERP system.
Assemble customer orders according to the pick ticket by pulling parts warehouse shelving and put in appropriate area for shipment to customer.
Quality check orders to ensure correct items are picked and correct shipping method is used before shipping order to customer.
Package customer orders in the best way possible to prevent damage or loss during shipment to customer.
Operate forklift to put away or pull material and in general warehouse duties.
Enter information into corporate ERP system.
Maintain a clean and safe work environment including maintaining aisle ways, keeping warehouse stock neat and orderly, removing trash and recycling to appropriate dumpster.
Wear proper safety equipment for the task being performed.
Use computers to ship customer orders by verifying carrier, freight, and payment method.
Put stock away according to bin location.
Prepare shipments and verify load against shipping paper.
Schedule delivery route, sort, and load delivery items in the most efficient means to be delivered.
Load delivery vehicle in a safe manner ensuring the load will be safe to travel to its destination without damage to product or vehicle.
Handle VMI accounts.
Deliver and stock material at customers’ facilities.
Inspect and maintain the delivery vehicle.
Check all fluids, lights, brakes, and tires, making sure they are serviced regularly.
Keep the vehicle clean both inside and out.
Assist warehouse personnel when in the warehouse after daily deliveries are completed.