Multi-Location Branch Customer Service Specialist
About The Position
This role involves working closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. The Branch Customer Service Specialist is expected to promptly resolve customer concerns, ensure maximum client satisfaction, and stay up-to-date with product features. They must maintain high quality and visual standards of products and the store, achieve excellent customer service, and consistently meet sales goals. Job duties include customer contact (potentially including minors), access to cash and payment methods, electronic equipment, personal information, store merchandise, and other items of value, with supervised or unsupervised access. A criminal history review is deemed necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Nice To Haves
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
