Branch Customer Service Rep - Morrow, GA
About The Position
The Branch Customer Service Representative is the welcoming, in-office face of AAA and The Auto Club Group (ACG). The role helps members access membership, travel, select banking, insurance, and other ACG products and services while supporting satisfaction, sales, and member relationships. The representative works at an ACG branch facility and provides in-person service to members. The position includes member service and sales, lead generation and promotional outreach, responding to inquiries and assisting with complaints, processing payments and transfers, balancing the cash drawer, and providing administrative and team support. The role is scheduled Monday through Friday, 8:30 a.m. to 6:00 p.m., and requires flexibility to work irregular hours, including weekends and holidays, and to participate in community events when needed. The position offers an hourly wage of $19.00–$21.50 based on experience, additional incentives, and annual bonus potential based on performance. ACG describes a comprehensive benefits package that includes health and insurance options, retirement and savings plans, paid time off and leave programs, education support, career development, and additional perks.
Requirements
- High school diploma or equivalent.
- Experience working in a customer-focused environment and delivering timely, helpful solutions.
- Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
- Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
- Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals.
- Professional, efficient service and a well-maintained work area, with a passion and enthusiasm for working with people and exceeding member expectations.
- Effective verbal and written communication skills and ability to work collaboratively in a team environment.
- Ability to perform basic mathematical calculations accurately for monetary transactions.
- Ability to work under pressure in a high-volume, fast-paced customer service environment.
- Ability to work irregular hours, including holidays and weekends, and participate in community events when needed.
- Regular and reliable attendance.
- Consent to a background and drug screen if offered employment.
Responsibilities
- Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
- Generate leads, share travel and insurance specials, provide travel information, and make outbound promotional calls for insurance and travel products.
- Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
- Process payments for insurance policies, travel products, tickets, and travel money products; handle remittance and depository transfers; and balance the cash drawer.
- Provide administrative support to travel and insurance sales staff during peak periods.
- Participate in office activities that support branch goals.
- Perform other duties as assigned.
- Participate in community events when needed.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program.
- Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan with company matching and an additional company contribution, subject to the stated eligibility and vesting terms.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Accrual-based paid time off, subject to eligibility and applicable terms.
- Company-paid holidays, plus a mental health day, floating holidays, and volunteer day, subject to eligibility and business-unit schedules.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
- Tuition assistance.
- Professional certification support with 100% reimbursement for eligible programs.
- Career development and advancement opportunities.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
- Additional incentives and annual bonus potential based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
