Branch Customer Service Representative

MADICO•Kennesaw, GA

1d•Onsite

About The Position

Provide customer service by answering phones, entering orders and assisting customers in the distribution center. This role also involves supporting sales, managing daily reports, and potentially handling cash receipts and deposits in the absence of the Branch Manager. The position requires staying updated on product locations and assisting with warehouse tasks as needed, including pulling orders, performing cuts/roll downs, and online shipping with UPS. Additionally, the role includes responsibilities related to the Quality Management System (QMS) and Environmental Management System (EMS), such as improving work processes, writing procedures, understanding policies, and participating in audits.

Requirements

Ability to read, analyze and interpret regulations including work instructions, procedures and policies.
Ability to interpret instructions and use the computer for order placement and to work on the internet.
Basic math skills are needed to mix cleaning solution and count materials.
High School Diploma or General Education Diploma (GED) required.
2 years related experience.
Proficient in Microsoft Office Word, Excel, PowerPoint and Access.
Ability to operate various software programs including CRM.
Lifting up to and including 25 pounds.

Responsibilities

Answer phones in a courteous and timely manner.
Assist customers by taking and processing orders using MAX.
Assess customer needs and direct them to the applicable department.
Process order for walk-in customers.
Invoice orders and notify dealers.
Work in conjunction with Warehouse Coordinator to process daily orders.
Notify dealers of back orders, shipping delays, COD information, etc.
Responsible for daily filing and submitting office supply orders.
Act as support person for sales which include preparing and distributing Dealer Information Packets (PDIs).
Input new dealer information in MAX.
In the absence of the Branch Manager, perform cash receipts data entry and deposits.
Perform daily sales updates and reports and accounts receivables as per company guidelines.
Stay abreast of product location in the warehouse and assist as needed by pulling orders, performing Cuts/Roll Downs and perform on line shipping with UPS.
Participate, or assist, in identifying how the work that you do affects the quality, or impacts the environmental aspects of the products or services we provide to customer(s).
Improve your work processes.
Write procedures or work instructions that describe your work.
Provide input and verify that documented procedures are adequate and accurate.
Understand and use your work/job instructions.
Understand our quality and environmental policies and how they apply to you.
Keep records and data.
Participate in internal audits.
Participate in ongoing process improvement.
Participate in external registration and surveillance audits.