Branch Coordinator Spray Equipment Repairer

Sherwin-Williams • Roanoke, VA

2h • Onsite

About The Position

The Branch Coordinator Spray Equipment Repairer supports retail branch operations by working with wholesale and retail customers to understand their needs, answer questions about spray equipment and repairs, and recommend appropriate solutions. The role is responsible for promptly addressing customer concerns, maintaining customer satisfaction, keeping current with product features, and upholding product and store quality and visual standards while contributing to sales goals.

The position works at Sherwin-Williams stores #5252 in Lynchburg, Virginia, and #5255 in Roanoke, Virginia. Duties include repairing spray equipment at the store or customer job sites, repairing branch tinting and mixing equipment, educating employees and customers about spray equipment, and managing spray-parts inventory. The role involves customer contact, potentially including minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that criminal-history review is necessary for the protection of its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years old.
• Be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Be able to operate a computer and communicate by telephone, with or without reasonable accommodation.
• Be able to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds, with or without reasonable accommodation.
• Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Safely operate material-handling equipment, such as a hand truck, pallet jack, or forklift, once trained, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Prior work experience in retail or customer service.
• Customer service skills, including problem-solving and handling customer complaints.
• Good written and verbal communication skills.
• Prior experience repairing spray equipment.
• High school diploma or comparable certification, such as a GED.
• Valid driver’s license.
• Ability to speak more than one language, preferably Spanish.

Responsibilities

• Repair different types of spray equipment, including airless, conventional, electrostatic equipment, and pressure washers, at the store or customer job sites.
• Repair branch tinting and mixing equipment.
• Educate other employees and customers about spray equipment.
• Maintain inventory levels of spray parts and locate out-of-stock parts when necessary.
• Help retail and wholesale customers determine their needs, answer questions about spray equipment products and repairs, and recommend solutions.
• Promptly resolve customer concerns and support customer satisfaction.
• Stay up-to-date with product features and maintain product and store quality and visual standards.
• Provide excellent customer service while consistently meeting store sales goals.

Benefits

• The company describes benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting. Specific benefit offerings depend on eligibility and are available through the company’s benefits information site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed