Branch Coordinator II

Minuteman Security Technologies • Houston, TX

1d

About The Position

The Branch Coordinator II is a more experienced role, responsible for overseeing branch operations more independently, and taking on additional responsibilities within the security industry. This position requires in-depth industry knowledge and the ability to work with minimal supervision to ensure the branch's optimal performance and client satisfaction.

Requirements

• 3-5 years in a coordination or administrative role within the security industry, with leadership experience.
• Strong organizational and multitasking capabilities
• Advanced communication and client relationship management skills
• Proficiency in scheduling and administrative software
• Financial literacy for budget tracking and reporting
• Problem-solving skills with a proactive, leadership-oriented mindset

Nice To Haves

• A Sense of humor, creativity, and positive attitude
• Bachelor’s degree in Business, Security Management, or a related field preferred or equivalent experience
• Security industry certifications and supervisory training are advantageous.
• Leadership ability, proactive problem-solver, and adaptable to complex situations.

Responsibilities

• Take charge of branch scheduling, ensure adequate staff coverage, and troubleshoot operational issues as they arise.
• Serve as the primary point of contact for client escalations and problem resolution, ensuring high client satisfaction.
• Independently maintain compliance with industry standards, regulations, and company policies.
• Generate detailed reports on branch operations and performance metrics.
• Monitor branch expenses, assist in budget planning, and ensure that financial goals are met or exceeded.
• Lead recruiting, training, and performance management efforts for branch employees.
• Provide mentorship and guidance to Level 1 staff.
• Perform other job-related duties as assigned.
• Focus on excellence in everything you do and each interaction you have with all clients
• Absorb the training. Make yourself an expert on our portfolio of solutions
• Always understand that you are the face of the company to our customers
• Every project is different so you must enjoy variety in your workday
• Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Turn challenges into opportunities

Benefits

• health coverage
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree