Branch Coordinator, Home Health

CenterWell • Delco, NC

1d • $39,000 - $49,400 • Onsite

About The Position

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned.

Requirements

• Less than 3 years working knowledge of computers, or a demonstrated technical aptitude
• Professional appearance and attitude
• Demonstrated organizational skills
• Proficiency in Microsoft Office Word and Excel
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• an ability to quickly learn new systems
• Excellent communication skills, both verbal and written
• Ability to travel locally (potentially overnight occasionally)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Associate's or Bachelor's Degree in a related field
• Previous healthcare or health insurance experience
• Familiarity with medical terminology and/or ICD-9 codes

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner including: Screen and route calls to the appropriate agency staff
• Maintenance and administration of the phone system including: Adding / revising voice mail boxes, Managing accurate employee phone roster
• Process incoming and outgoing mail.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree