Branch Claims Supervisor

Shelter Insurance Companies•Columbia, TN

About The Position

Coordinate and supervise work of personnel involved in claims adjusting and processing activities. Monitor and review claim files processed by supervised personnel to ensure proper handling in accordance with policy provisions, established procedures and legal obligations of the Companies. Make decisions to assign claims to independent adjusters and may oversee processing of the claim by independent adjusters. Assist with selection and training and is responsible for continuing development of personnel directly or indirectly supervised. Maintain current knowledge and understanding of policy provisions, company procedures, and state laws governing claims handling. May be assigned duties with regard to catastrophe teams. Support compliance with the innovation training and use of all tools used in the department. Due to the duties and responsibilities of this position, a Credit Bureau Report may be ordered on final candidates.

Requirements

Superior leadership and communication skills, both orally and written are required.
Ability to comprehend and apply insurance policies, claims laws and management reports is required.
Typically requires a minimum of 12 months with the responsibility for the direct supervision, training, professional development, and scheduling of adjusters; OR prior Shelter or AmShield claims handling experience.
Demonstrated leadership and communication skills, both orally and written are required.
Ability to perform essential functions of the job, with or without a reasonable accommodation.

Nice To Haves

Completion of Associate in Claims coursework is preferred.
Thorough knowledge of insurance claims operations, and specifically of Shelter's policies and claims procedures is strongly preferred.

Responsibilities

Coordinate and supervise work of personnel involved in claims adjusting and processing activities.
Monitor and review claim files processed by supervised personnel to ensure proper handling in accordance with policy provisions, established procedures and legal obligations of the Companies.
Make decisions to assign claims to independent adjusters and may oversee processing of the claim by independent adjusters.
Assist with selection and training and is responsible for continuing development of personnel directly or indirectly supervised.
Maintain current knowledge and understanding of policy provisions, company procedures, and state laws governing claims handling.
May be assigned duties with regard to catastrophe teams.
Support compliance with the innovation training and use of all tools used in the department.