Branch Banking Client Consultant I - Float

Flagstar Bank•Detroit, MI

2d•$17 - $23•Onsite

About The Position

The Branch Banking Client Consultant I-Float travels between assigned branches to provide customers with high-quality, prompt, and professional financial services. The role interacts with clients, greets them as they enter branches, and provides services to help meet their financial goals. It processes financial transactions accurately, efficiently, and in a friendly manner while maintaining operational standards and helping the team meet branch goals.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
0–3 years of customer service and sales experience.
Action-oriented, energetic, and able to act with urgency and pursue opportunities.
Knowledge of products and the sales process, and awareness of marketplace dynamics and customer motivation.
Approachable, warm, patient, and able to build rapport.
Strong problem-solving skills, including rigorous analysis, listening, and gathering information.
Ability to prioritize effectively, manage time efficiently, and remove roadblocks to achieving goals.
Ability to build and maintain effective stakeholder relationships through clear communication and proactive collaboration.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team efforts to achieve growth targets for deposits, loans, non-interest income, and primary client acquisition.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Assist clients with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals set by Retail Leadership, including referrals.
Process daily financial transactions accurately and promptly while striving to prevent controllable losses.
Understand and comply with applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Complete required compliance training and comply with regulatory standards and applicable federal, state, and local laws.