Branch Banking - Client Consultant I

Flagstar Bank•Fort Wayne, IN

1d•$17 - $23

About The Position

The Branch Banking Client Consultant I provides front-line client service and transactional support in a branch. The role welcomes clients, identifies their needs, performs teller functions and financial transactions accurately and efficiently, and helps clients pursue their financial goals. It supports branch performance by maintaining operational accuracy and risk standards while contributing to sales through client introductions, education, and collaboration with branch teammates. The position aims to create a positive, trusted branch experience by connecting clients with suitable financial solutions and handling everyday banking needs efficiently. It also supports branch growth and service goals through accurate teller transactions, client engagement, timely problem resolution, and compliance with bank policies, procedures, and regulations.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
Less than 2 years of customer service and sales experience.
Ability to meet the position’s physical demands, which include a moderate degree of exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Experience in the financial services industry.

Responsibilities

Support team financial performance and primary client acquisition goals through teller functions and appropriate client introductions to branch teammates.
Provide a positive client experience by assisting with account questions, problems, and complaints, and resolving them in a timely and effective manner through research and communication.
Engage and educate clients, and meet behavioral activity goals established by Retail Leadership, including client introductions.
Complete daily financial transactions accurately and promptly while striving to prevent controllable losses.
Understand and adhere to applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Complete required compliance training and consistently follow regulatory and compliance policies and standards, including applicable federal, state, and local laws and regulations.
Build and maintain effective relationships with stakeholders through clear communication and proactive collaboration.
Identify client needs and deliver tailored solutions to build trusted relationships and improve the client experience.
Support a positive work culture and productive work environment.