Branch Banking Area Leader

Flagstar Bank•Town of Islip, NY

7d•$72,436 - $125,139•Onsite

About The Position

The Area Leader provides strategic and people leadership across a designated subset within a market of branch locations (6-10 branches depending on size of market) driving performance, client experience, and operational excellence while modeling Flagstar Bank’s client-centric culture, ethics, integrity, and commitment to diversity. This role leads and develops Branch Leaders and their teams to deliver strong business results and consistent leadership behaviors, while strengthening community presence, expanding business relationships, and ensuring alignment with company standards, compliance requirements, and strategic priorities. This role exists to transform how financial success is delivered to individuals and businesses by building high-performing teams, coaching leaders to create an educational and empowering client experience, and driving market growth through disciplined execution, community engagement, and risk-aware leadership. The role also exists to serve as a culture agent within the assigned market—removing barriers, reinforcing accountability, and ensuring teams deliver both the results and behaviors that define Flagstar Bank. The above work is also demonstrated in coordination with developing and training for opportunities to lead at the Market Leader level under the mentorship and guidance of the Branch Market Leader.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
Minimum experience required: 8+ Years Branch Banking experience required with 4+ of those years in a leadership role.

Nice To Haves

Undergraduate Degree (4 years or equivalent) Business, Business Administration, or related field highly preferred, but less formal education with more on the job experience may be substituted.

Responsibilities

Successfully acquire, engage, and retain appropriate staff to deliver on expectations.
Coach, motivate, and support the strategic initiatives by providing outstanding client service and performance by leading a team of Branch Leaders within designated district, through feedback, leadership, guidance and development opportunities.
Ensure that leaders are doing the same and coaching their teams effectively by valuing client centric mindset and modeling the right behaviors.
Identify opportunities for individual development and career pathing.
When appropriate, provide disciplinary actions and exit non-performers while adhering to company policies.
Observe the Branch Leaders from the perspective of the client to truly deliver an educational experience that empowers the client.
Identify tailored skillsets to deliver specialized activities to our clients.
Execute skill building training for specific job families as needed.
Identify, support and be personally involved in CRA opportunities within your district communities.
Promote and model the company standard of always doing what is best for the client by providing recommendations to improve the financial quality of their life by educating and empowering.
Promote a vision and plan that focuses on client service and meeting the needs of our clients based on their financial goals.
Ensure an excellent client experience by being knowledgeable of all bank products and services, providing outstanding client service, and resolving problems to prevent client dissatisfaction.
Introduce efficiencies by creating capacity for deeper, meaningful, profitable conversations that help branches reach their goals.
Operational efficiency and accuracy as it relates to policies, procedures and compliance.
Establishes business contacts and networks through community events and activities.
Ensure collaboration between branch team members and business partners (MLOs, FCs and Business Banking).
Partner closely with Market Operations Leader to ensure operations compliance.
Clearly communicate strategic initiatives and how each aligns with Flagstar Bank’s vision as well as the performance objectives of the branch.
Remove roadblocks to the execution of the bank’s strategic plans.
This role is fully aware of any and all audit issues throughout division of responsibility and responds to audit inquiries when necessary.
Reinforces the bank’s mission, vision and values by serving as a culture agent, motivating employees to achieve higher standards and promoting a commitment to excellence in service, sales knowledge/learning, and technology driven products and processes.
Uses independent judgement and discretion to make decisions.
May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.