Branch Assistant - Georgetown Branch

Allen County Public Library • Fort Wayne, IN

4d • Onsite

About The Position

The Allen County Public Library is seeking a Part-Time Branch Assistant to join their team at the Georgetown Branch. This role is ideal for someone who is energetic, customer-focused, and passionate about serving their community. The Georgetown Branch is a busy location that serves a diverse community, with a particular popularity among middle school-aged children and teens. The position offers an opportunity to work in a lively environment, assist people, and manage multiple responsibilities. The Allen County Public Library is dedicated to lifelong learning, discovery, and connection, aiming to enrich the community by providing access to knowledge, resources, and inclusive experiences. Their team is committed to integrity, literacy, and learning, prioritizing people-first service, diversity, and a sense of belonging.

Requirements

• Enjoy interacting with children and teens
• Be comfortable working in a branch where noise levels can be higher due to heavy youth and family use
• Thrive in a fast-paced setting with frequent interruptions and competing priorities
• Demonstrate strong customer service skills
• Be able to multitask while maintaining accuracy and attention to detail
• Communicate effectively both verbally and in writing
• Work well independently and as part of a team
• Maintain confidentiality regarding patron records and transactions
• Learn and use library technology and automated systems effectively

Nice To Haves

• Experience with customer service, library services, education, recreation, or youth-focused environments is helpful but not required.

Responsibilities

• Assisting patrons with checking materials in and out
• Helping customers locate books, materials, and resources
• Issuing new library cards and updating patron accounts
• Processing payments and explaining library fees
• Answering questions in person, by phone, and via email
• Assisting with holds and requested materials
• Monitoring returned items and routing them appropriately
• Providing information about library programs, services, and events
• Supporting daily branch operations and maintaining an inviting environment

Benefits

• Flexible Spending Account (FSA)
• Paid Time Off, including vacation and sick leave accrual
• Employee Assistance Program (EAP)
• Employee discounts
• Voluntary insurance options

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed