Full Time Branch Ambassador - MacArthur

Capital One•Alexandria, LA

2d•Onsite

About The Position

Capital One Branch Ambassadors provide welcoming, human-centered service in community banking hubs where technology and personal assistance meet. They build relationships with customers, help them use digital banking tools, and identify needs to connect customers with appropriate banking solutions. The role balances hospitality and efficient service in a fast-moving, adaptable environment. Branch Ambassadors process cash transactions and negotiable instruments accurately while following security, audit, BSA/AML, and federal regulatory requirements. They also support nearby branches as needed, work a flexible schedule that may include nights and weekends, attend required training, and meet the role’s physical requirements, including lifting up to 25 pounds and standing or moving for extended periods. The position is based on the branch location. The posting lists a full-time annual salary of $43,680 for Alexandria, Louisiana; pay for other locations varies. Capital One will not sponsor a new applicant for employment authorization for this position.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of retail, sales, or customer service experience.
At least 6 months of cash handling experience.
Ability to work a flexible schedule, including nights and weekends, and adapt to schedule changes.
Ability to attend required training sessions, including sessions outside the primary shift schedule.
Ability to lift up to 25 pounds and stand or move for extended periods.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
At least 2 years of retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Process high-volume cash transactions, including deposits, withdrawals, and negotiable instruments, accurately.
Follow security, audit, BSA/AML, and federal regulatory requirements.
Educate customers on mobile banking, remote deposit capture, contactless payments, and other digital banking tools.
Listen to customers, identify personal or business goals, and connect them with relevant digital tools or banking solutions.
Welcome customers and provide attentive, hospitable service throughout the branch.
Support surrounding branches within a 50-mile radius and, occasionally, other locations in the broader region.
Work a flexible schedule, including nights and weekends, and adapt to business-driven schedule changes.
Attend all required training sessions, which may be scheduled differently from the primary shift.
Maintain regular and consistent attendance.