Full Time Branch Ambassador - New Iberia

Capital One•New Iberia, LA

1d•Onsite

About The Position

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

Requirements

A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.
Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
At least 6 months of cash handling experience

Nice To Haves

Associate’s degree
2+ years of Retail or Customer-facing experience
Proficient in G-Suite
Strong written and oral communication skills

Responsibilities

Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy.
Maintain a "compliance-first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers' assets safe.
Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.
Identify client needs by actively listening, uncovering personal or business goals and pairing them with the right digital tools or banking solutions to help them succeed.
Greet customers and ensure no one ever feels like just a "number."
Balance the efficiency of a high-volume operation with the warmth of a community-focused partner.
Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
Be available to work a flexible schedule, including nights, weekends, with hours and days subject to change.
Adapt to business-driven schedule adjustments.
Attend all required training sessions, which may occur on a schedule differing from the primary shift.