Branch Administrator

Hornback Plumbing•Elizabethton, KY

15d•$15

About The Position

Do you want to make an impact on a quickly growing business? Do you want to feel your work is appreciated? Do you want to grow as a professional? Do you want to lead a winning team? Then, you’ve come to the right place. Hornback Plumbing is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills. Summary: The Branch Administrator provides administrative support to their branch including the General Manager, Branch Manager, Operations Manager, and field employees. This position acts as a liaison between Branch Support departments such as Accounting, Marketing, etc. and the local Branch. Essential Job Duties: Performs general clerical and administrative tasks Completes general office duties including billing, filing, printing, and scanning documents Generates and distributes invoices to customers, ensuring accuracy and timely delivery. Reconciles customer accounts to ensure payments are properly applied and discrepancies are resolved. Monitoring accounts for overdue payments, contacting customers to arrange payment, and potentially negotiating payment plans. Provides administrative support to branch leadership and field employees Supports field employees with service and installation schedules Informs management of “key customer issues” including dissatisfaction, perceived lack of response, etc. Maintains comprehensive and accurate records Supports daily, monthly, and quarterly branch deadlines Supports special projects and other documents in support of company objectives Other Duties: Performs other duties as requested

Requirements

Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills
Ability to function well in a high-paced and at times stressful environment.
Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
Proactive, organized, detail-orientated self-starter
Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
Ability to manage time effectively and efficiently
Ability to multi-task with minimal supervision
Regular and reliable attendance
High School Diploma or equivalent
Experience with the following software applications: Mac OS, Microsoft Suite, or Google Suite
Possess a valid driver’s license
Eligible to work in the U.S. without sponsorship
Ability to operate computer, phone and other office equipment as needed
Ability to work effectively using a personal computer for long periods of time
Ability to sit/stand at workstation for extended periods of time
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to perform the essential functions of the position with or without reasonable accommodation

Nice To Haves

Service Titan experience

Responsibilities

Performs general clerical and administrative tasks
Completes general office duties including billing, filing, printing, and scanning documents
Generates and distributes invoices to customers, ensuring accuracy and timely delivery.
Reconciles customer accounts to ensure payments are properly applied and discrepancies are resolved.
Monitoring accounts for overdue payments, contacting customers to arrange payment, and potentially negotiating payment plans.
Provides administrative support to branch leadership and field employees
Supports field employees with service and installation schedules
Informs management of “key customer issues” including dissatisfaction, perceived lack of response, etc.
Maintains comprehensive and accurate records
Supports daily, monthly, and quarterly branch deadlines
Supports special projects and other documents in support of company objectives
Performs other duties as requested