Home Health Care Office Manager | Prior Healthcare & Office Experience Required

Freedom Caregivers•Delaware, OH

3d•Onsite

About The Position

Our Freedom Caregivers office in Delaware, OH is seeking a detail-oriented and highly organized Branch Administrator to join our dynamic office team. This role is crucial in managing the daily operations of the office and ensuring compliance with agency policies and procedures, while upholding the mission, vision, and values of Freedom Caregivers. The position offers opportunities for leadership growth within an expanding agency, a supportive team environment, competitive pay, and the chance to make a meaningful impact.

Requirements

Prior experience in both an office/administrative setting and a medical or healthcare environment.
Exceptional communication skills, both written and verbal.
Proficient with technology, including use of a computer and smartphone.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
Excellent leadership and interpersonal skills.
High School education or GED.
Reliable transportation.
Proof of auto insurance.
Must be able to communicate fluently in the English language, both written and verbally.
Must be able to pass a criminal background check and drug test.
Ability to sit for up to 8 hours a day.
Ability to lift, push, pull, and carry up to 50lbs.

Responsibilities

Manages and maintains client and caregiver schedules.
Manages office phones and communications with clients and caregivers, promoting exceptional communication and customer service to clients, families, and staff.
Ensures each client's schedule and shift is compliant with the proper authorization(s) and that scheduled hours are within the contracted hours per each authorization.
Manages caregiver time clock utilization and record keeping, including missed punches, undocumented shifts, and attendance occurrences.
Ensures compliance with caregiver in-service and CEU requirements.
May occasionally be required to fill in caregiving shifts depending on staffing patterns.
Assists the Branch Administrator with the daily operations of the office, ensuring adherence to all Agency policies and procedures.
Upholds the mission, vision, and values of Freedom Caregivers.