Branch Admin

Visterra Landscape Group•Chelmsford, MA

About The Position

The Branch Administrator provides operational and administrative support to ensure efficient branch performance. This role supports billing, compliance documentation, onboarding coordination, and day-to-day office operations. The Branch Administrator plays a critical role in maintaining accurate records, supporting field leadership, and ensuring administrative processes are executed consistently and efficiently.

Requirements

High School Diploma or equivalent required; Associate’s degree preferred.
2+ years of administrative or office support experience, preferably in a field-based or operational environment.
Experience coordinating onboarding documentation and compliance-related paperwork preferred.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Detail-oriented with strong written and verbal communication skills.
Experience supporting billing, expense reconciliation, or accounting processes.
Ability to maintain confidentiality and handle sensitive documentation appropriately.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn internal systems.
Positive demeanor with strong interpersonal skills and ability to support operational leaders.
Ability to adapt in a fast-paced environment with shifting priorities.

Nice To Haves

Bilingual in Spanish, a plus.

Responsibilities

Provide a welcoming and professional greeting to clients, employees, vendors, subcontractors and others.
Answer incoming calls and emails professionally and direct them to appropriate personnel, taking messages if appropriate and ensure a timely follow-through.
Ensure mail is processed, reception area is welcoming, office supplies are well stocked, office equipment troubleshooting and other day-to-day office tasks.
Coordinate uniform, PPE, and other operational needs with management.
Assist in onboarding for new hires and re-hires with HR as needed.
Prepare, batch, review and send billing, and Account Receivable workflows as well as payments received posting and collections.
Assist with Purchase Orders (POs), vendor invoices, and Accounts Payable workflows.
Maintain organized customer files, subcontractor agreements, and Certificates of Insurance (COIs).
Maintain DOT files, MVR tracking, Samsara (Ai gps camera) monitoring, safety tailgate attendance, training platforms and other required compliance documentation.
Provide support for and assist in planning employee events, travel, training and awards.
Attend Operations Meetings as needed, run requested reports, document notes, and provide general administrative support as needed.