Brain Injury Resource Facilitator (phone-base

Brain Injury Association Of Colorado, Inc•Denver, CO

6d•Hybrid

About The Position

This position supports the BIAC mission by providing a person-centered approach and trauma-informed care to individuals with brain injuries or their caregivers. As a Brain Injury Resource Facilitator, work with clients across the state of all ages by phone, in-person (as needed), or email to provide guidance, support, and hope while navigating resources.

Requirements

Bachelor’s degree, or equivalent experience, in areas related to the position.
Experience navigating systems in a human services, case management, social work, or other applicable setting.
Knowledge of community, state, and federal resources for brain injury, disability, or human services specific to the region this position serves.
Access to reliable transportation for travel within the region as needed.
Can read and interpret documents.
Can draft routine reports and correspondence.
Can speak effectively before groups.

Nice To Haves

Experience working with people with cognitive disabilities and/or behavioral health challenges.
Training in harm reduction, disability rights, and trauma informed care
Bilingual (English and Spanish)

Responsibilities

Work with clients statewide to help brain injury survivors and their support networks access and understand the benefits and resources available in their community.
When necessary, collaborate with other Resource Facilitators to schedule face-to-face meetings to meet client’s needs.
Create new or update existing client files within Salesforce including at minimum, baseline demographics, injury, and contact information.
Open client cases with achievable goals to address client needs, documenting summary of activity within 48 hours of interaction.
Support brain injury survivors in troubleshooting challenges, even in cases where they may be uncertain about the resources they require.
Refer clients to internal programs and/or community agencies to meet resource needs.
Work collaboratively with team members when they encounter challenges in finding resources for clients or determining the appropriate course of action
Answer calls and respond to voicemails on the Brain Injury Association of Colorado’s main line number.
Establish connections with external service providers to maintain an up-to-date inventory of resources and engage/participate in meet and greet opportunities.
Take part in staff training sessions and meetings to collaborate with the team and enhance professional skills.
Provide education to clients, support networks, and professionals regarding the fundamentals of brain injuries and the significance of addressing symptoms, including the provision of educational materials as necessary.
Performs other related duties as assigned.

Benefits

Unlimited vacation after 90 days of employment
Paid sick/wellness time
Paid bereavement and Jury duty
BIAC covers $500 toward our health insurance plans for employees
BIAC covers the full cost for long term disability and life insurance
No cost Employee Assistance Program (EAP)
401k and Roth IRA with a discretionary match up to 3%
Health Savings Account (HSA), dependent on health plan selection
Health Care Flexible Spending Account (FSA)
Dependent Care FSA for non-medical expenses
Training and professional development
Waived registration and paid participation in BIAC's annual symposium
Lifelong Learning: Participate in ongoing training and professional development activities.
ACBIS Certification: Become a certified brain injury specialist (training and exam fee provided by BIAC).
Team building & cross collaborations
Qualified not-for-profit organization for the Public Service Loan Forgiveness (PSLF)