Box Office Ticket Seller - CACTI Park of the Palm Beaches

MLB•West Palm Beach, FL

3d•Onsite

About The Position

CACTI Park of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals. This is a two-team state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more. In this role, you will be an essential part of the game experience and help build memories that last a lifetime. Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Requirements

High school diploma or GED preferred.
Must be customer-service oriented and have a fan-friendly attitude.
Ability to figure simple mathematical problems.
Ability to communicate effectively with staff and customers.
Professionalism.
Ability to respond effectively to the most sensitive inquiries or complaints.
Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
Possess a high level of honesty and integrity.
Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
Game days could range from 3- 7 working hours.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Nice To Haves

Bilingual is a plus.
COM experience preferred.

Responsibilities

Help The CACTI Park of the Palm Beaches stay “game-ready” by fulfilling your assigned game day duties while exhibiting exceptional customer service skills and a positive attitude.
Answer questions concerning events, tickets, schedules and providing information concerning coming attractions.
Selling, refunding, upgrading and exchanging multiple types of tickets.
Collecting, accounting for and depositing all monies that have been received or generated.
Collecting, validating and reporting all coupons, flyers, vouchers, gift cards and other material predicating offers of discounted and/or complimentary tickets.
Complete and balance daily sales reports.
Provide excellent customer service such as greeting, serving and thanking all our loyal patrons.
Determine entitlement to and distribute all Will Call tickets.
Stay up-to-date on safety and security for all that enter the ballpark.
Able to follow directions and work well within team setting.
Other duties as assigned.