Ticket Taker - CACTI Park of the Palm Beaches

MLB • West Palm Beach, FL

3d • Onsite

About The Position

The CACTI Park of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals. This two-team location is a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more. The Ticket Taker is an essential part of the game experience, and this individual must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available. We have established very high standards that we expect every employee to follow. The job entails a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and extremely hot weather. Ticket Takers are expected to serve the guests and many times the duties and responsibilities will prevent the Ticket Taker from seeing the ball game.

Requirements

• High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience
• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Must be available to attend training sessions, stadium tours and other events as necessary throughout the year
• Must have basic computer skills
• Must be available to work weekdays, weeknights, and weekends during baseball season
• Must be available to arrive up to two (2) hours prior to game time
• Must be able to stand for up to four (4) hours at a time
• Must be able to work in all weather conditions
• Must be at least 16 years of age
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

• Treat our fans and guests with courtesy and respect and assist them throughout the entry process their visit is safe, clean, fun, and family-friendly
• Ensure fans have a valid ticket to enter the ballpark and scan for entry, this includes operating a pedestal ticket scanner provided by The Ballpark of the Palm Beaches
• Provide event information and general ballpark directions
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees