Box Office Ticket Seller - Paradise Rock Club
About The Position
WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Financial / Cash Handling Ensure compliance of Clubs & Theaters cash handling policies and procedures Balancing and reconciling daily/nightly ticket sales Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives Assisting Manager & Supervisor with internal Ticket Orders and Reports Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service Prompt, courteous and knowledgeable customer service both in person and over the phone Facilitate night of show Will Call & Guest List Operations Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.) Work with Guest Services/Operations on any ADA requirements Providing knowledge of upcoming events & upgrades available Knowledgeable on the events culture and genre Providing positive energy Other Responsibilities Daily operations on Ticketmaster host system for sales and other tasks. Following opening and closing shift procedures Follow standards and processes for ticket types, ancillary events and qualifiers Maintain call center phone system, and keep current all phone menus and calendars of events Assist in maintaining Box Office cleanliness Follow dress code policy - business casual Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.) Collecting, storing and tracking Lost & Found as necessary Assist Manager & Supervisor in any tasks as they arise Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Ensure compliance with ADA ticket laws
Requirements
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- High School Diploma
Nice To Haves
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID's
Responsibilities
- Ensure compliance of Clubs & Theaters cash handling policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
- Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
- Assisting Manager & Supervisor with internal Ticket Orders and Reports
- Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
- Prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitate night of show Will Call & Guest List Operations
- Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on any ADA requirements
- Providing knowledge of upcoming events & upgrades available
- Knowledgeable on the events culture and genre
- Providing positive energy
- Daily operations on Ticketmaster host system for sales and other tasks.
- Following opening and closing shift procedures
- Follow standards and processes for ticket types, ancillary events and qualifiers
- Maintain call center phone system, and keep current all phone menus and calendars of events
- Assist in maintaining Box Office cleanliness
- Follow dress code policy - business casual
- Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
- Collecting, storing and tracking Lost & Found as necessary
- Assist Manager & Supervisor in any tasks as they arise
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
- Ensure compliance with ADA ticket laws
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Performing Arts, Spectator Sports, and Related Industries
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
