Box Office Ticket Agent - Part-Time (Planet Hollywood LV)

Caesars Entertainment • Las Vegas, NV

6d • Onsite

About The Position

JOB SUMMARY: A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external. This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3 rd party ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services, Marketing, Special Events, Public Relations, and Sales departments. A ticket seller will work based on business demands and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and the general public.

Requirements

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Must be able to type at least 25 wpm.
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other Ticketing system required.
• Be a positive role model for the team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

Responsibilities

• Proficient with the ticketing system
• Process show ticket transactions for guests
• Promoting and suggesting Cross Property shows and attractions
• Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees