Box Office Supervisor

Palm Beach State College • Lake Worth, FL

1d • $18

About The Position

Responsible for supervising the box office operations and theatre events. Oversees event ticket sales, processes payment transactions, reconciles performance ticket sales through the ticketing systems, and coordinates performances.

Requirements

• High school diploma or GED with additional training related to the position
• Four years of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Delivering a high level of customer service
• Attention to detail while maintaining effective time and task management
• Ability to: Research information for problem solving
• Accurately handle cash transactions
• Regular physical attendance required
• Required to work a fluctuating schedule to include nights and weekends

Nice To Haves

• Associate degree
• Experience in box office operations, including ticketing software
• Experience as a lead worker or indirect supervisor

Responsibilities

• Guides, leads, reviews, verifies, observes, and manages the work of people reporting directly and indirectly to you.
• Recruit, direct, and supervise volunteers for programs, events, and activities.
• Sells and tracks tickets to events using an online software ticketing program.
• Ensures accurate data in the ticketing database.
• Receives payments, balances, and closes cash drawers or computers.
• Develops and trains staff in ticketing software, operations, and procedures.
• Performs needs analysis, arranges, coordinates, delivers, evaluates, and monitors staff development.
• Designs, develops, implements, and maintains manual and automated systems that disseminate public information, and distributes as needed.
• Prepares and maintains mailing lists, mailing labels and implement bulk mailing of brochures.
• Prepares and makes daily deposits and generates ticketing reports for various internal and external requests.
• Monitors, evaluates, and coordinates services provided by outside vendors.
• Maintains and controls accounting records for the ticketing system. Includes database, logs, cost records, and general records.
• Completes research and special projects, as required.
• Assists in the design and distribution of brochures and flyers promoting theatre shows and events.
• Performs other job-related duties as assigned.

Benefits

• Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more.
• Public Service Loan Forgiveness institution.
• Medical, dental, vision, disability, life insurance, parental leave, and more.
• Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Leadership programs, professional learning workshops, and more.
• State retirement plan options and voluntary 403(b) and 457 plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees