Box Office Lead

International Festival of Arts & Ideas • New Haven, CT

6d • $23 • Onsite

About The Position

For 30 years, the International Festival of Arts & Ideas (“Arts & Ideas”) has inspired and delighted audiences with an annual program of over 200 performing arts and humanities events year-round, at least 80% of which are free.

Focused events in June range from world and nationally-renowned speakers sharing the stage with critical local voices for discussions on democracy, to jazz concerts, theatrical performances, dance; takeout mixology classes; bike and walking tours; and live, individual performances by local on-call artists on front lawns and sidewalks throughout the area.

Year-round programs include special town-hall events, a fellowship program for youth, planning and implementing mini-festivals in New Haven’s culturally-rich neighborhoods, participation in the NEA Big Read, and our annual Visionary Leadership Award program.
PRIMARY DUTIES & RESPONSIBILITIES
Working under the supervision of the Audience Services Manager (ASM), the Box Office Lead (BOL) will create and sustain a dynamic customer experience for patrons by providing them with an easy, friendly, accommodating, and memorable experience, from purchasing a ticket or making a reservation to attending the event.
Oversee customer experience from first point of contact to post-show surveys. Assist the ASM in building, completing, and testing the ticketing and reservation platforms, while ensuring accessibility is woven into programming and marketing across all campaigns.

Requirements

• Must have 2-3 years of customer service experience
• Must be highly organized and detail-oriented
• Familiarity with box office software is required; knowledge of Eventbrite is a plus
• Ability to handle multiple tasks and priorities with efficiency and poise
• Proficiency with cloud-based solutions
• Excellent written, verbal, and interpersonal communication skills

Nice To Haves

• Interest in the arts & performing arts
• Conversational Spanish
• Familiarity with the neighborhoods and communities in and around New Haven

Responsibilities

• Sell tickets and answer customer inquiries over phone, email, and at in-person info booths on the New Haven Green.
• Help the ASM maintain events, packages, discounts, and other box office functionality.
• Track complimentary ticket allotments ("hold seats") for various departments and assist in the timely release of unsold inventory for general sale.
• Perform on site sales at certain events to sell walk up tickets and distribute will-call tickets.
• Reconcile income and inventory after events; return remaining inventory to venues as necessary.
• Assist in a collaborative wrap-up report with the ASM, including an analysis of box office operations, seating charts, per-show personnel expenses, and future recommendations.
• Assist the ASM in writing pre-show and post-show emails to audience members.
• Collaborate with House Management team to ensure effective info-flow both internally and with audiences.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed