Theatre Box Office Lead (Seasonal)

City of Fort Wayne • Fort Wayne, IN

17d

About The Position

Theatre Box Office Lead Hours vary, including evenings and weekends You thrive when the lights dim and the doors open. Organized, steady under pressure, and ready to lead the front line of every show. What You'll Do Lead the box office team at Foellinger Theatre, keeping ticketing operations smooth, accurate, and guest-focused from presales to curtain call.

Requirements

• High school diploma or GED; related degree preferred
• 1–2 years of box office or ticketing experience with leadership responsibilities
• Strong customer service, cash handling, and organizational skills
• Ability to lead a team and stay calm in a fast-paced event environment
• Valid Indiana Driver's License
• Ticketmaster TM1 or similar ticketing software
• Basic accounting and reporting tools
• General computer proficiency

Responsibilities

• Supervise, train, and schedule box office staff and seasonal team members
• Manage ticketing promotions, presales, VIP packages, and special programs
• Oversee show-day operations including scanning, audits, and sales reporting
• Track ticket inventory, reconcile sales, and maintain accurate financial records
• Resolve patron concerns and create a positive, welcoming guest experience

Benefits

• Be part of the team behind one of the region's favorite outdoor venues.
• You'll help deliver unforgettable live events while gaining hands-on leadership experience in a fun, community-centered setting.
• Equal Opportunity Employer
• Employment is contingent upon the successful completion of applicable drug screening, physical examination, and background checks.

What This Job Offers

• Education Level: High school or GED