Box Office Associate
About The Position
The Oregon Shakespeare Festival (OSF) is looking for a Box Office Associate to provide exceptional, welcoming service to our patrons. As one of the first points of contact for guests, you’ll ensure every ticket purchase, exchange, and inquiry is handled with care, professionalism, and efficiency—both in person and over the phone. This role is perfect for someone who thrives in a customer-facing environment, is comfortable juggling multiple tasks, and enjoys being part of a collaborative team that brings world-class theatre to life. This position is represented by IATSE Local 154.
Requirements
- Have a high school diploma or GED, plus customer service experience (Box Office experience is a plus).
- Are skilled in computer systems (Microsoft 365), data entry, and cash handling.
- Remain calm and accurate under pressure, with excellent multitasking skills.
- Communicate clearly, respectfully, and with a helpful, solution-oriented approach.
- Can work flexible schedules—including days, evenings, weekends, and occasional shift changes—with punctuality as a priority.
- Can pass and maintain a clear background check.
Nice To Haves
- Familiarity with Tessitura or other ticketing software.
- Background in theatre ticket sales, hospitality, or reservation processing.
Responsibilities
- Assist patrons with ticket and membership sales, exchanges, refunds, and auction voucher requests.
- Respond promptly to inquiries via phone, email, and web requests, delivering solutions with professionalism.
- Maintain accurate patron records in our ticketing system, supporting data cleanup and updates.
- Offer guidance on OSF performances, policies, and promotions—as well as local lodging, dining, and attractions.
- Contribute to smooth daily operations by helping with opening and closing duties, reconciling transactions, and managing the call queue.
- Uphold PCI compliance and ensure the security of patron payment information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
