Box Office Supervisor- Full Time
Live Nation Entertainment•New Orleans, LA
•Onsite
About The Position
Live Nation Entertainment is the largest provider of live entertainment globally, encompassing Ticketmaster, Live Nation Concerts, Artist Nation, and Live Nation Media & Sponsorship. HOB Entertainment, a division of Live Nation Entertainment, operates exceptional club venues nationwide, featuring diverse music genres, southern-style cuisine, and a unique atmosphere. The Box Office Supervisor role is responsible for overseeing all Box Office operations to maximize guest satisfaction and revenue opportunities by providing unsurpassed service.
Requirements
- Minimum two years of Box Office / Ticketing supervisory or management experience required.
- Ticketmaster experience required.
- High School Diploma required.
- Proficient typing skills required.
- Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse possibly volatile situations with tact.
- Skill and working knowledge of computerized ticketing operations and software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint).
- Knowledge of guest relations & phone etiquette.
- Ability to make long-term and immediate decisions.
- Strong verbal/written communication skills.
- Knowledge of accounting / cash management procedures.
- Ability to multi-task daily, be organized, detail-oriented, self-driven, forecast issues, and handle last-minute projects to meet deadlines.
- Ability to work flexible hours, including nights, weekends, and holidays.
Nice To Haves
- College Degree preferred.
Responsibilities
- Assist in running day-to-day operations of the Box Office.
- Ensure the Box Office provides superior customer service.
- Foster a positive team environment within the department.
- Interact positively and communicate effectively with ticketing staff and the General Manager.
- Assist in ensuring appropriate staffing levels for events, including recruitment and hiring, adhering to Live Nation guidelines.
- Reconcile and account for all ticket sales for each event.
- Complete and distribute accurate daily ticket counts.
- Assist in creating bi-weekly staff and show schedules.
- Balance and reconcile all seller cash drawers.
- Maintain and modify all ticketed events in Ticketmaster, including show inventory, event builds, and hold management.
- Submit all show builds through Client Center.
- Monitor and maintain all ticketing computers, software, and hardware.
- Maintain superior customer service in person and over the phone.
- Assist in organizing night-of-show operations.
- Interact with artists, record labels, and management for ticket purchases.
- Ensure an accurate and timely flow of show and venue information internally and to the public.
- Attend internal and external meetings as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
