Charleston Music Hall and Music Farm Box Office

Live Nation Entertainment • Charleston, SC

4d • Onsite

About The Position

Frank Productions, LLC is looking for Box Office staff to join our team part-time in Charleston, SC. Positions are open at the Charleston Music Hall and Music Farm with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Requirements

• Applicable customer service skills working with a diverse set of customers
• Ability to work independently and solve problems using sound decision-making skills
• Ability to learn and work within systems such as MS Office, ticketing software, and other company software
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Ability to handle difficult situations in a professional manner
• Professional and friendly demeanor
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Background check required

Responsibilities

• Assist in daily operations of the box office, including opening and closing box office procedures
• Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets
• Assist customers with mobile tickets during day-of-event and ingress
• Understand the venue seat-map and assist customers in seat selection
• Efficiently and accurately answer customer questions in-person and over the phone
• Accurately accept customer payment while adhering to company’s procedures and policies
• Utilize ticketing software to sell tickets to patrons
• Follow company protocol for the relevant building as communicated by venue management
• All other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed