Box Office Representative - Hard Rock Live

Hard Rock Hotel & Casino Ottawa • Northern Meadows, IN

5d • Onsite

About The Position

The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor. Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.

Requirements

• Must be twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts.
• Computer literacy with good oral and written English communication skills required.
• Excellent phone etiquette and guest relations skills are also required.
• Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
• Ability to learn Ticketmaster Host System.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Use all required equipment in an effective and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with external contacts and all levels of team members.
• Review and comprehend all necessary documentation.
• Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
• To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.

Nice To Haves

• One (1) to two (2) years of previous cashiering and/or ticketing experience preferred.
• Multi-lingual skills preferred.
• Understanding of and experience in ticketing.
• Experience with TM1 Sales and TM Host System preferred.
• Previous experience preferred.

Responsibilities

• Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Effectively explains seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.).
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed