VCUarts Box Office Manager - Performing Arts

Virginia Commonwealth University•Richmond, VA

2d•Onsite

About The Position

VCUarts is seeking a part-time Box Office Manager for Performing Arts. This role is responsible for the overall management of the box office, including daily ticketing operations, patron database management, online sales, customer service, and supervision of other part-time staff. The Box Office Manager will collaborate with the departments of Theater, Music, and Dance and Choreography to facilitate approximately 70 performances and special events annually across various VCUarts performance venues.

Requirements

Bachelor’s degree or equivalent combination of experience and training.
Exceptional customer service skills and appropriate experience in a customer service forward field is required.
Excellent interpersonal and communication skills.
Strong attention to detail and ability to analyze data and communicate trends.
Drive to take initiative, be proactive, and make recommendations for process improvement.
Knowledge of credit card security, cash handling procedures, and general transactional compliance.
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various background checks and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

Experience with Etix or another ticketing software is preferred.
Bachelor’s degree in the arts or an arts related field is preferred.
Two or more years of experience in a box office setting and/or in an arts organization is preferred.
Familiarity with VCUarts and its performance programming is preferred.

Responsibilities

Demonstrate exceptional customer service skills and respond promptly to patron inquiries and requests from performing arts departments.
Ensure the timely and accurate processing of ticketing transactions in Etix software.
Oversee data management in the Etix system, including accurate posting and maintenance of scheduled events.
Collaborate with departments to plan and implement strategies to bolster sales, enhance service, and promote VCUarts performances.
Maintain and monitor box office website to ensure content is current and up-to-date.
Manage front of house, maintain box office schedule, and open the box office on day of performance.
Coordinate the recruitment, training, scheduling, and timekeeping of ushers, box office associates, and work study students to cover events across multiple venues.
Create and maintain employee training documentation for ticketing transactions and customer service.
Foster and maintain a welcoming, inclusive, safe, and accessible environment for patrons and box office employees.
Keep accurate patron records as well as records of daily/weekly sales including a summary of performance totals and number of patrons who attended the shows.
Produce regular reports that inform departmental leadership of weekly sales (each Monday); performance sales (after each performance closes); show sales (after all performances of the production close); and annual sales (once at the end of the season).
Provide department leadership with an assessment of trends, customer information and feedback, and suggestions on how to improve performance facilitation through bi-monthly meetings.
Coordinate scheduling of VCUarts facilities as needed.