Box Office Manager

Attain Sports • Aberdeen, MD

23d • $40,000 - $45,000

About The Position

The Aberdeen IronBirds are seeking a driven, revenue-focused Box Office Manager to oversee all ticket operations while actively contributing to sales growth. This role manages the full box office operation, serves as the Glitnir expert, and plays a direct, daily role in generating revenue through consistent outbound outreach—including cold calls—to sell group packages, season tickets, mini plans, and single-game hospitality products.

Requirements

• Bachelor’s degree preferred; relevant ticket operations/sales experience required.
• 2-3 years of box office, ticket operations, or ticket sales experience with a sports team or live entertainment venue.
• Strong experience in building events, reporting, and inventory management.
• Demonstrated success in outbound sales, cold calling, and revenue generation.
• Strong communication, organization, and leadership skills.
• Ability to work flexible schedule including nights, weekends, and holidays.
• High attention to detail, ability to multitask, and strong problem-solving ability.

Responsibilities

• Oversee all box office operations on game and non-game days, ensuring efficient, accurate ticketing processes.
• Serve as the Glitnir subject matter expert—building events, managing manifests, creating pricing structures, and troubleshooting issues.
• Maintain and reconcile all ticketing financials, including daily deposits, attendance reports, and event settlements.
• Recruit, train, schedule, and supervise box office staff to deliver professional and fan-first service.
• Ensure compliance with IronBirds policies, ADA standards, and best practices for ticketing and customer service.
• Conduct daily outbound sales outreach, including cold calls, emails, and follow-up communication to sell:
• Group outings
• Season tickets
• Mini Plans
• Hospitality areas
• Theme night packages
• Flex plans and single-game upgrades
• Utilize Glitnir reporting and CRM data to identify leads and revenue opportunities.
• Execute dynamic pricing strategies, special offers, and sales promotions to maximize revenue.
• Support major sales initiatives such as renewal campaigns, new plan launches, theme nights, and on-site sale activations.
• Collaborate with leadership to create group sales strategies tied to community events, corporate outreach, and theme programming.
• Deliver exceptional service across all fan touchpoints—walk-up, phone, online, and email.
• Resolve customer issues quickly and professionally, particularly escalating ticketing matter or access issues.
• Implement processes that improve ease of purchase, gate entry, and overall fan satisfaction.

Benefits

• Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
• 11 paid federal holidays and flexible unlimited time off (UTO)
• Generous 401(k) matching with immediate vesting
• Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
• A healthy environment where we value unique experiences, and care about everything that makes you, you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager